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About the Role

The Housing Works Emergency & Transitional Housing Program (ETH) provides transitional housing and support services to individuals reentering the community after incarceration or justice system involvement. The Case Management Supervisor will oversee the Fresh Meadows, Queens ETH program site, supervising case managers, ensuring quality assurance, and coordinating services with internal and external providers. This role is ideal for a reentry or housing services professional with supervisory and direct-care experience seeking to develop program administration skills and contribute to improving outcomes for justice-impacted individuals.

Responsibilities

Oversee the day-to-day operations of the ETH Program case management and housing placement assistance services onsite.
Collaborate with other program leaders to implement policies, procedures and workflows that promote optimal program functioning and promote achievement of program goals and objectives.
Ensure participant access to support services that address social determinants of health including employment, education, healthcare and housing.
Works with ETH staff and participants to create a program environment that promotes overall well-being of participants.
Ensure all participants have housing and service plans of care.
Participate in resolving participant grievances, conduct violations and disciplinary interventions.
Maintain a caseload of high-need clients if needed.
Assist with ensuring care coordination services are provided with internal or external service providers and/or participants’ families or support systems to promote successful program outcomes.
Provide direct supervision to the 3-4 Case Managers onsite and indirect supervision and guidance to other support services staff.
Conduct probationary period and annual review evaluations with assigned supervisees.
Participate in staff recruitment, onboarding and terminations.
Lead onboarding and ongoing training activities with the case management team onsite.
Assist with the development and implementation of robust onboarding and ongoing trainings.
Ensure overall program services delivery meet internal and external standards.
Conduct daily, weekly and monthly quality assurance audits.
Share the findings of the quality assurance audits with program management and utilize the findings to drive the development of quality improvement activities.
Complete daily, weekly, monthly and ad hoc reports in a timely manner.
Ensure all client charts are up-to-date and in compliance.
Engage and promote engagement in the department and agency’s advocacy requirements.
Display Housing Works core values in all day-to-day activities.

Requirements

Minimum 3 years of experience providing case management or direct client service.
Minimum of 1 year of supervisory experience.
Experience working with individuals impacted by the criminal legal system or history of co-occurring disorders.
Strong written documentation and communication skills.
Ability to work as part of cross functional teams with other disciplines such as operations, technology, healthcare, social work, etc.
Ability to think critically and creatively and exercise good judgement.
Demonstrated talent and skill in recruiting, managing, inspiring, and growing a diverse workforce, and for building strong and collaborative teams to meet and exceed performance goals.
Microsoft Office Suite, particularly Excel, required.
Experience utilizing EMR systems.
Preferably bi-lingual in Spanish, but not required.
Interest and commitment to working with homeless individuals impacted by the criminal legal system.
Ability to maintain a strengths-based, harm reduction perspective.
Ability to embrace a diverse racial, ethnic, gender expressive and lived experience environment.
Ability to travel within the boroughs via public transportation.
Flexibility to work evening hours as needed to meet the participant service needs.

Skills

Case management
Housing placement assistance
Care coordination
Staff supervision
Onboarding
Training
Quality assurance
Reporting
Client services
Microsoft Office Suite
Excel
EMR systems

Location

Fresh Meadows, Queens

Work Type

Full-time

Experience Level

Minimum 3 years of experience providing case management or direct client service
Minimum of 1 year of supervisory experience

Education Level

Bachelor’s Degree preferred in social services, psychology, social work or other related field.
Master’s Degree with active NYS LMSW, LCSW or LMHC license preferred.

Salary/Compensations

$75,000 - $80,000 yearly commensurate with experience

Benefits

Three comprehensive healthcare plans to choose from.
Housing Works covers most of the healthcare plan premium.
Staff begins accruing PTO immediately.
Up to 30 days of PTO earned in the first year.
Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Housing Works also does not request prior salary information during the hiring process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.