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About the Role

As a Community Technician at BRC, you will be a consistent and trusted presence for individuals experiencing homelessness, supporting them through moments of crisis, uncertainty, or transition. This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience is required, only strong judgment, empathy, and the ability to remain calm under pressure.

Responsibilities

Maintain a safe, orderly residential environment through active monitoring and rounds
Engage residents using trauma-informed and de-escalation techniques
Respond to conflicts, safety concerns, and crises professionally
Screen residents and visitors while maintaining dignity and security
Provide emergency support (First Aid/CPR, Narcan – training provided)
Complete documentation (logbooks, incident reports, progress notes)
Support fire safety procedures, inspections, and compliance
Assist with meals, escorts, inventory, and facility upkeep

Requirements

High School diploma or GED required
Strong communication skills and basic computer proficiency
Ability to remain calm under pressure and maintain professional boundaries
Willingness to obtain required certifications
Experience with homelessness, mental health, or substance use populations (preferred)
Security Guard license, Food Handler Certificate, or similar certifications (preferred)
Bilingual candidates encouraged to apply

Skills

Trauma-informed care
Harm reduction
Crisis intervention
First Aid/CPR
Narcan administration
Fire safety procedures
De-escalation techniques
Communication skills
Basic computer proficiency

Work Type

Full-time
37.5 hours/week
Mandatory Overtime

Education Level

High School diploma or GED

Benefits

Experience in trauma-informed care, harm reduction, and crisis intervention
BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
Clear pathways to case management, senior roles, and leadership
Structured training, onboarding, and team support
Tuition assistance and professional development
Health and dental insurance starting Day One
3+ weeks vacation
12 holidays
Sick and personal time
403(b) retirement plan with employer match
Flexible Spending Accounts (healthcare, transit, childcare)

About the Company

At BRC, every shift matters.
A mission-driven team committed to staff wellbeing