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About the Role

The Emma and Georgina Bloomberg Veterinary Center was built to keep families and pets together by providing urgent and secondary care at reduced costs. You will be the friendly, organized face of this new clinic, greeting clients and pets, guiding them through check-in and check-out, and bridging clients with veterinarians, LVTs, and social workers. You will ensure smooth flow, accurate records, and excellent service, applying the One Health approach at patient discharge to support shared well-being.

Responsibilities

Optimize the client and patient experience.
Triage calls, schedule appointments, and contribute to the efficient flow of patient care.
Process invoices and reconcile end-of-day transactions.
Greet and admit clients and pets warmly, guide them to rooms, and help them feel confident and cared for.
Answer multi-line phones, triage inquiries, and respond empathetically.
Schedule and confirm appointments, manage calendars, and prepare exam and surgery paperwork.
Create and update medical records and client profiles; transmit lab results or referrals when needed.
Assist with patient intake, discharge, prescription refills, and basic client education on care products or assistance programs.
Keep the lobby, workstations, and waiting areas clean, stocked, and inviting.
Support team communication—ensuring follow-up messages, callbacks, and continuity from one department to the next.
Triage incoming client requests to vet nurses or veterinarians as appropriate.
Collect and process grant or personal payments when needed.
Reconcile end-of-day reports and follow clinic protocols for financial accuracy.
Provide emotional support, resource referrals, and coordinate with veterinary, nursing, and social work teams to address client and patient needs holistically.
Handle emotionally charged or challenging interactions with empathy and professionalism.
Obtain Fear Free certification within 30 days of hire.
Complete other duties as assigned by supervisor.

Requirements

High school diploma or GED required.
Minimum 6–12 months of customer service or veterinary-related experience required.
Computer literacy a must.
Must be able to lift a minimum of 50 lbs.

Skills

Connect easily with people and pets.
Compassionate communicator.
Comfortable using basic veterinary terminology.
Calm under pressure.
Organized.
Detail-oriented.
Flexible to jump into other roles when needed.

Location

New York City

Work Type

Hourly
Full-time

Experience Level

6-12 months customer service or veterinary-related experience

Education Level

High school diploma or GED
College degree preferred

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
Open access Cigna medical, dental, and vision insurance at a low premium.
401K and Pension.
Life Insurance.
On-the-job training for 2-4 weeks.
Periodic all-staff trainings (safety, DEI, cross-training).
Potential eligibility for Public Service Loan Forgiveness (PSLF).

About the Company

ACC is one of the nation’s largest open-admission animal shelters with a mission to End Animal Homelessness in NYC, touching the lives of nearly 30,000 animals annually.
ACC is a resource to the community, offering the Emma and Georgina Bloomberg Veterinary Center for urgent and secondary care to referred clients.
The Veterinary Center is a new model for accessible care in New York City, treating urgent, treatable conditions at reduced cost or through referral, fueled by grant and public support.