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About the Role

Micro Center is seeking self-motivated, results-oriented Retail A+ Computer Technicians to identify, diagnose, and document hardware failures or software problems on a variety of computers and related equipment. This role involves providing technical explanations, problem analysis, and recommending complete solutions to customers through consultative selling, aiming to build repeat business through customer satisfaction.

Responsibilities

Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
Recommend components/configurations and assemble customized computer systems.
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and keeping up-to-date on retail products and current technologies.
Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.

Requirements

High school diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.

Skills

CompTIA A+
ACMT
ACiT
Technical manuals
Retail products
Current technologies
Cash handling
Inventory tracking
Communication skills
Interpersonal skills
Multi-tasking
Adjusting priorities

Location

Onsite

Work Type

Full-time
Part-time

Experience Level

1 year of related computer service repair or technical customer service experience preferred

Education Level

High school diploma or equivalent
CompTIA A+ certification
ACMT certification
ACiT certification

Salary/Compensations

$18-$30 Per Hour

Benefits

Flexible Schedules & Excellent Pay
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities

About the Company

Micro Center is the nation’s leading computer and electronic device big box retailer.
Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business.
Passion, Energy & Commitment describe life at Micro Center.
We are passionate about customer service and developing long-term customer relationships.
At Micro Center, we empower our employees to set their sights high and blaze their own trails.
This is a place where your future success and growth are truly a result of your own efforts and achievements.
Our teams are made up of motivated individuals who work hard to advance their careers.
Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Equal Opportunity

Micro Center is an Equal Opportunity Employer.