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About the Role

As a Senior IT Engineer, you will serve as a Tier 3 escalation point, providing technical support for local and global end-users while managing, monitoring, and securing our cloud, hybrid, and local infrastructure. You will own critical enterprise systems, automate workflows, and drive continuous improvement across IT operations and infrastructure projects.

Responsibilities

• Administer, maintain, and monitor hybrid identity and global Active Directory environments (Azure AD/Entra ID, GPOs, DNS, DHCP, Sites & Services, and AD replication).
• Manage, monitor, and provision local and cloud infrastructure services (AWS, WorkSpaces, EC2).
• Maintain overall M365 tenant configuration, health, and security compliance.
• Administer M365 workload services including Exchange Online (mail flow, retention), SharePoint Online (permissions, sharing), OneDrive, Teams (calling plans, policies), Intune (device deployment, Autopilot), and Defender/Purview (DLP, Conditional Access).
• Develop PowerShell scripts and utilize Power Automate and Graph API for workflow automation and reporting.
• Act as Tier 3 support and escalation point for help desk incidents covering local, remote, and global end-users.
• Support and maintain endpoint operating systems (Windows, macOS, Linux) and meeting room collaboration hardware (Logitech Tap, Poly).
• Maintain ownership of enterprise applications (Jira, Confluence).
• Own and lead infrastructure and software projects, adhering to configuration and change management policies.
• Proactively create knowledge base documentation and identify opportunities for IT process improvements.

Requirements

• 5+ years managing Microsoft 365 enterprise environments (Exchange Online, SharePoint, Teams, Intune).
• Deep technical expertise in hybrid Active Directory, Azure AD Connect, SSO, MFA, Conditional Access, and identity protection.
• Hands-on experience supporting Windows, macOS, and Linux Server environments.
• Advanced scripting ability using PowerShell and Bash for system administration, reporting, and bulk operations.
• Cloud proficiency in AWS services (EC2, WorkSpaces) and Azure platforms.
• Solid understanding of compliance tools (DLP, eDiscovery, audit logs) and endpoint security management.
• Outstanding written and verbal communication skills; ability to interact effectively with both technical teams and non-technical end-users.
• Strong analytical, troubleshooting, and abstract problem-solving capabilities with a drive to continuously improve support processes.
• Ability to collaborate across global teams, prioritize tasks under pressure, and manage changing workloads independently.
• Fluent in oral and written English (additional languages a plus).
• Occasional work outside standard business hours may be required.

Skills

• Microsoft 365
• Active Directory
• Azure AD/Entra ID
• GPOs
• DNS
• DHCP
• Sites & Services
• AD replication
• AWS
• WorkSpaces
• EC2
• Exchange Online
• SharePoint Online
• OneDrive
• Teams
• Intune
• Defender/Purview
• DLP
• Conditional Access
• PowerShell
• Power Automate
• Graph API
• Windows
• macOS
• Linux
• Logitech Tap
• Poly
• Jira
• Confluence
• Bash

Location

• global

Work Type

• remote
• hybrid
• onsite

Experience Level

• Senior

About the Company

• XR is on a mission to transform how the world creates, connects, and experiences advertising.
• XR is the global leader in creative operations, helping brands and agencies bring their ideas to life and deliver them seamlessly across every screen.
• XR's leading technology and services power creativity for the marketing and entertainment industries.
• At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change.
• XR champions innovation at every level, empowering teams to take risks, challenge norms, and unlock new possibilities.
• XR is where you come to grow, learn, and thrive.
• XR is a company revolutionizing the media and creative industries.
• XR has a cutting-edge platform and AI-driven insights.
• XR has a team of over 1,100 talented professionals serving 140 markets.
• XR blends global scale with personalized service.
• XR is working on groundbreaking products that power TV, film, digital marketing, and entertainment.
• XR fosters a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.