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About the Role
CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. The Medical Receptionist is responsible for ensuring the smooth and efficient operation of the office. This role includes daily administrative functions, ensuring patient safety and care, and maintaining regular communication with clinical staff. You will play a key role in coordinating office activities to support high-quality patient experiences and effective workflow.
Responsibilities
- Check in patients for various appointments including follow-up talks, consults, pre-admission testing, surgeries, blood work, ultrasounds, procedures, and transfers.
- Obtain signed consent forms and completed financial documents from patients.
- Collect co-payments and outstanding balances from patients.
- Track patient locations within the facility.
- Maintain lobby cleanliness and supply levels.
- Escort male patients to the collection room when necessary.
- Collect and immediately deliver semen samples to the lab.
- Assist clinical staff with patient room cleanup.
- Process incoming faxes and attach them to patient charts.
- Escort patients to appropriate rooms for procedures and follow-up talks.
- Communicate patient arrivals and appointment changes to nurses and providers.
- Prepare charts for the next day by printing necessary consents and financial agreements.
- Ensure adequate supply of water, coffee, and tea.
- Perform daily opening and closing procedures for the front area.
- Balance and close the cash drawer at the end of each shift.
- Ensure guest safety and report any accidents to a supervisor immediately.
Requirements
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
- Ability to interpret instructions provided in written, oral, diagram, or schedule form.
- Regularly required to stand; walk; use hands; reach with hands and arms and talk or hear.
- Occasionally required to sit.
Skills
- Medical Terminology
- Time management
- Strong written and verbal communication
- Active listening
- Patient and empathetic attitude
- Comfortable working in fast-paced environments
- Computer literacy
Location
- Onsite
Work Type
- Full-time
Experience Level
- At least one year of related experience and/or training
- Equivalent combination of education and experience will be considered
Education Level
- High school diploma or general education degree (GED)
Benefits
- 401(k)
- Dental insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Flexible spending account
- Paid time off
- Maternity Leave
About the Company
- CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing.
- We utilize a patient-centered approach and cutting-edge technology.
- We support individuals and couples on their journey to parenthood.