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About the Role

Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. This role champions large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment.

Responsibilities

• Manage daily operations and long-term projects for your specific unit.
• Hire, train, and supervise department staff, managers, and coordinators.
• Set clear performance goals.
• Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.
• Work with other departments to streamline scholarship processing, family outreach, and system improvements.
• Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.

Requirements

• 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
• Prior background in the educational technology (EdTech) sector is highly preferred.
• Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
• Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.

Skills

• Outstanding verbal and written communication abilities
• Decisive, data-driven decision-making
• Strong leadership traits

Location

• Remote

Work Type

• Remote

Experience Level

• Director level
• Senior management

Education Level

• Bachelor’s degree in a relevant field

About the Company

• Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
• We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
• We’ve created over 200 unique inventions under several patents across AI and other critical technologies.
• Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
• For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
• We tailor proven and rapid formulas, to fit their unique DNA.
• We bring together human expertise and artificial intelligence to develop digital chemistry.
• This unlocks new possibilities, transformative outcomes and enduring relationships.
• Sutherland Unlocking digital performance. Delivering measurable results.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.
• EEOC and Veteran Documentation
• During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
• At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
• The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
• Periodic reports are made to the government on the following information.
• The completion of the Administrative EEO record is optional.
• If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
• Please note: YOUR COOPERATION IS VOLUNTARY.
• INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.