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About the Role

Stellar Health partners with primary care practices to help them succeed in value-based care. The Provider Success team drives engagement with the Stellar platform, closes care gaps, and achieves performance targets. As a Lead, Provider Success, you will own the performance outcomes for a portfolio of medical groups, including large and complex accounts. This is a senior individual contributor role requiring a high degree of independence, focusing on driving practice behavior change and achieving key metrics.

Responsibilities

Own performance results for a portfolio of medical groups, including platform engagement, completed actions, closed care gaps, and progress against value-based care targets, especially for complex accounts.
Build and adjust long-term engagement strategies for strategic accounts, creating specific, non-standard plans for success.
Take full ownership of escalations, proposing solutions for issues like difficult stakeholders, fraud risks, or at-risk relationships.
Build relationships with practice operational and executive leadership to resolve conflicts across multiple stakeholders.
Diagnose and address reasons for low practice engagement, such as staffing gaps, workflow problems, or lack of leadership buy-in, developing custom solutions.
Build a compelling case for Stellar's value to busy practices, tailoring the message to different audiences from front-desk staff to executives, supported by data.
Closely track performance data to identify drivers and blockers for each account and prioritize next steps.
Lead recurring check-ins, business reviews, and steering meetings, connecting Stellar's work to practice outcomes like cost, utilization, and incentive dollars.
Serve as an expert on Stellar's platform for complex implementations and provide feedback on product gaps.
Act as a go-to resource for less experienced teammates, coaching them through challenging situations and stepping in when necessary.
Collaborate with Customer Success and other partner teams to ensure a consistent practice experience and seamless handoffs.
Contribute to playbooks, training materials, and process improvements to enhance the Provider Success team's overall performance.

Requirements

At least 5 years of experience working directly with healthcare providers, medical groups, or similar healthcare organizations, with accountability for performance numbers.
A track record of independently owning escalations and ambiguous situations, presenting recommended solutions.
Comfort operating without a script and building approaches for situations not covered by existing playbooks.
Experience building credibility with and presenting to senior or executive stakeholders.
Proven ability to build trust quickly and drive behavior change in busy, skeptical teams.
Comfort telling a clear, credible story about Stellar's value, tailored to the audience.
Sharp analytical skills to interpret performance data, identify issues, and formulate next steps.
Experience working closely with Customer Success or account management teams and coordinating for a consistent practice experience.
Genuine excitement about mentoring newer teammates and contributing to team success.

Skills

Relationship building
Conflict resolution
Problem-solving
Data analysis
Presentation skills
Mentoring

Location

US-based

Work Type

Full-time

Experience Level

Senior

Benefits

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships
Company sponsored Citibike memberships
Medical Travel Benefits
JOON lifestyle spending account
Stock Options
401k matching program
Company sponsored social events
Company sponsored lunch for all NY HQ employees

About the Company

Stellar Health helps primary care providers succeed in value-based care by supporting them with a platform of technology, people, and analytics.
The Stellar App is a web-based tool that provides real-time patient information, activates staff, and offers incentives for keeping patients healthy.
Providers are paid monthly for completed actions, and Payors save money through reduced healthcare costs.
Stellar is a US-based Health-tech company backed by VCs including General Atlantic, Point72, & Primary Venture Partners, with an established product and proven operating model.

Equal Opportunity

Stellar Health is an equal opportunity employer and is open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
The company believes that diverse teams enable the creation of amazing products, finding creative solutions to interesting problems, and building an inclusive working environment.