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About the Role

Our branded retail team is at the heart of our success, representing the welcoming spirit of our company. We are looking for outgoing and approachable individuals who understand how our products and services fit into everyday life and can show customers how technology can enhance and simplify their lives. We deliver a seamless experience and value expertise, dedication, and commitment to doing what’s right for our customers’ needs, every time. At Rogers, we foster an environment that inspires personal growth, builds careers, and creates an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring this opportunity.

Responsibilities

• Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products.
• Find opportunities, anticipate customer needs, and deliver on sales targets.
• Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers and driving overall customer retention.
• Represent Rogers and Fido brands in-store and at local community events.

Requirements

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer-focused upselling, and consistently contributing to overall store performance.
• Ability to quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.
• Candidates will be required to complete an online assessment.
• Successful candidates will be required to provide consent for and pass Background Check requirements.
• A pre-employment background check will be conducted.
• All candidates must clear a criminal/credit background check and ID verification.
• Previous employment verification may be required depending on the role.

Skills

• Customer service
• Sales
• Communication
• Product knowledge
• Upselling
• Adaptability
• Problem-solving

Location

• 290 Queen Street W. (5352), Toronto, ON

Work Type

• Part time
• Variable shift
• Onsite

Salary/Compensations

• Uncapped commissions and a competitive compensation package

Benefits

• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits
• Parental leave top‑up
• Mental health coverage
• EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options

About the Company

• At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.
• We believe that in-person connection strengthens our culture and drives industry-leading performance.
• At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
• We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
• We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
• We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.

Equal Opportunity

• Everyone who applies for a job will be considered.
• We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!