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About the Role
The Global Account Director is accountable for developing and implementing an account plan which will delight clients and ensure a healthy long-term relationship. This executive leader anticipates client needs, delivers to exceed key performance indicators, and builds financial plans to maximize revenue and profitability. The Account Director builds and sustains high-performing teams, drives operational excellence, and keeps employees engaged. They understand the firm's strategy and goals and translate them into business opportunities. This is the top leadership role on the account.
Responsibilities
- Create an account plan which ensures alignment of objectives, drives results and helps to secure a future with no-bid contract renewals
- Drive account growth by articulating our value proposition and ensuring expansion of services provided across Integrated Facility Management (IFM), Property and Development Services (PDS), lease administration, and subtenant management
- Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
- Serve as the primary relationship owner between the firm and its strategic client, cultivating a long-term, mutually beneficial business to business partnership across a breadth of services
- Lead evaluation and integration of complex technology platforms across service delivery and workforce management systems, partnering with client and internal technical teams to manage risk and ensure compliance
- Drive global alignment across JLL and client stakeholders on major strategic decisions, including cost optimization initiatives and the development of consistent operating standards
- Ensure highest qualified candidate is hired for all roles on the account
- Build actionable and measurable career development plans for all direct reports
- Lead organizational transformation initiatives, guiding teams and stakeholders through structural or operating-model change to improve performance and service delivery
- Advance the firm's diversity and inclusion priorities with purposeful and focused talent planning
- Present an annual commercial plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
- Proactively manage the account budget and identify opportunities to generate additional revenue
- Mitigate risk for the firm by ensuring Accounts Receivable is maintained below 60 days payable
Requirements
- Seasoned leader with 10+ years of Commercial Real Estate executive leadership experience across multiple service lines, including facility management, property and development services, portfolio services, lease administration, and/or subtenant management
- Proven capabilities in developing outsourced solutions for global, Fortune 500 companies across Integrated Facility Management, Property and Development Services, and portfolio management
- Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
- Has proactively managed a budget and P&L
- Bachelor's degree with a broad range of business experience
- Candidates must be authorized to work in the United States without sponsorship.
Skills
- Exemplary executive presence
- Strategic mindset
- Financially astute
- Results driven
- Obsessed with customer habits and the data derived from those behaviors
- Commercially astute
- Transformational leadership
- Culture-builder
- Detail-oriented
- Global leader
Location
- On-site –Austin, TX
- On-site –Chicago, IL
- On-site –New York, NY
- On-site –San Francisco, CA
Work Type
- On-site
Experience Level
- 10+ years of Commercial Real Estate executive leadership experience
Education Level
- Bachelor's degree
- MBA or post-graduate studies preferred
Salary/Compensations
- 225,000.00 – 275,000.00 USD per year
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
- Only job-related convictions will be considered and will not automatically disqualify the candidate.
- California Residents only
- If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
- If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.