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About the Role

The Customer Care Representative is the frontline representative and image of MTM Health. This role will handle inbound calls from Members, Clients and Facilities, with increasing complexity as skills progress. Expect to handle 60-80 calls per day, with higher volumes on Mondays.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.

Requirements

• Must currently reside in Texas
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Skills

• Excellent navigational skills

Location

• Remote Texas

Work Type

• Remote
• Full-time

Experience Level

• 1 year of Call Center experience
• 6 months Customer Service experience

Salary/Compensations

• $14.00 per hour

Benefits

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

About the Company

• At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care.
• Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
• Make a meaningful difference every day.
• Join a team that values your ideas and contributions.
• Be part of a company that exceeds NCQA standards for customer service.
• Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
• At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
• We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
• Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
• Together, we thrive, push our limits, and work as team to help you reach your full potential.
• We don’t talk about a better workplace – we make it happen.

Equal Opportunity

• MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.