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About the Role
This role is responsible for managing a book of business, addressing internal and external concerns, and partnering with internal stakeholders to resolve billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and contribute to Datadog team success.
Responsibilities
- Manage the accounts receivable collections process for assigned book of business
- Analyze customer payment patterns and aging reports to identify trends and potential issues
- Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
- Manage incoming billing inquiries and collectability concerns through Zendesk
- Triage inquiries to Revenue, Sales, and Customer Success teams to drive collections
- Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
- Help customers understand their bills, which vary with usage and plan type
- Assist with external audit, compliance and special projects as necessary
- Provide guidance and mentorship to junior members of the accounts receivable team
Requirements
- Bachelor's degree in accounting or equivalent required
- 5+ years of full cycle Accounts Receivable / Billing Operations experience
- Proficiency in Microsoft Excel required
- Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
- Attention to detail and high level of accuracy
- Excellent communication skills, both written and verbal
- Experience in Salesforce, NetSuite and Tableau a plus
Skills
- Accounts receivable
- Analytical abilities
- Attention to detail
- Microsoft Excel
- Salesforce
- NetSuite
- Tableau
- Communication skills
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Education Level
- Bachelor's degree in accounting or equivalent
Salary/Compensations
- $81,000—$109,000 USD
Benefits
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, training, and career pathing
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
- Discounted employee stock purchase plan
About the Company
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Datadog endeavors to make our Careers Page accessible to all users.
- If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
- This form is for accommodation requests only and cannot be used to inquire about the status of applications.