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About the Role

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Responsibilities

Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
Collaborate with team members and leadership to identify and implement process enhancements.
Actively contribute to new practice rollouts, training, and documentation efforts.
Participate in all assigned training sessions, roundtable discussions, and professional development opportunities.
Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
Perform other responsibilities as assigned.

Requirements

High school diploma or equivalent.
A minimum of 0-1 year in customer service, preferably in a healthcare environment.
Medical Customer Service experience highly preferred.
Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
Ability to manage multiple tasks in a dynamic healthcare environment.
Strong commitment to patient care and operational excellence.
Occasionally required to stand, walk, and sit for extended periods.
Use hands to handle objects, tools, or controls; reach with hands and arms.
Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Occasionally lift, push, pull, or move up to 20 pounds.
Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills

Customer service
Healthcare customer service
Medical customer service
Computer system navigation
Microsoft Office applications
Task management
Patient care
Operational excellence

Location

Onsite

Work Type

Full-time

Experience Level

0-1 year

Education Level

High school diploma or equivalent

Salary/Compensations

$20 - $21 hourly

About the Company

Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.