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About the Role
The Senior Property Manager leads operations, financial performance, team effectiveness, and overall management of a large or complex residential portfolio. This role provides strategic oversight, supports site teams, manages escalated matters, and ensures compliance with legislation, company standards, and financial objectives. The Senior Property Manager collaborates with internal departments, vendors, and residents to drive operational excellence, resident satisfaction, and long-term asset performance.
Responsibilities
- Oversee day-to-day and strategic operations of a large or complex residential portfolio, ensuring strong property performance and consistent service standards.
- Provide leadership, coaching, and operational guidance to Property Managers, Assistant Property Managers, and on-site teams.
- Support workforce planning, recruitment, onboarding, performance management, and staff development across assigned properties.
- Establish operational priorities, monitor team performance, and support consistent execution of company policies and procedures.
- Review operational reports and ensure compliance with applicable legislation including the Ontario Residential Tenancies Act, Labour Relations, Fire Code, and Occupational Health & Safety regulations.
- Cover sites in the absence of the Property Manager.
- Lead operational oversight for assigned residential properties in accordance with company standards, contractual requirements, and portfolio objectives.
- Monitor occupancy, leasing performance, arrears, and resident satisfaction trends, implementing strategies to address risk areas.
- Manage escalated tenant relations matters, complex resident concerns, and high-priority operational issues.
- Oversee vendor relationships, service contracts, procurement practices, and site-level service delivery across the portfolio.
- Conduct portfolio reviews and property inspections to ensure buildings are maintained to company standards.
- Lead or support capital projects, building upgrades, and operational initiatives in coordination with internal teams.
- Ensure accurate reporting, documentation, and follow-up related to property operations, compliance, and performance metrics.
- Lead preparation and management of annual operating budgets and monitor portfolio financial performance against targets.
- Review financial reports, variance analysis, arrears performance, and expense trends to identify opportunities for improvement.
- Partner with Regional Management and internal teams to implement strategies that support revenue growth, cost control, and asset performance.
- Promote a high standard of customer service, professionalism, and resident satisfaction across all assigned properties.
- Maintain effective communication with residents, internal teams, vendors, and leadership.
- Support company initiatives, operational improvements, and perform all additional duties as assigned.
- Participate in community events.
Requirements
- 7+ years of progressive experience in residential property management, including experience managing large or complex portfolios.
- Strong understanding of Ontario’s Residential Tenancies Act, LTB process, regulatory compliance, and property management best practices.
- Demonstrated ability to lead, coach, and develop property management teams.
- Advanced financial acumen with experience managing budgets, reviewing financial reports, and improving portfolio performance.
- Excellent communication, conflict resolution, decision-making, and stakeholder management skills.
- Highly organized with the ability to manage multiple priorities across a large portfolio.
- Proficiency with property management software systems and Microsoft Office applications.
Skills
- Property Management Software
- Microsoft Office Applications
- Leadership
- Coaching
- Team Development
- Financial Acumen
- Budget Management
- Financial Reporting
- Communication
- Conflict Resolution
- Decision-Making
- Stakeholder Management
- Organization
- Prioritization
Location
- Sherbourne
- St. Jamestown
Work Type
- Full-time
Experience Level
- Senior
- 7+ years
About the Company
- At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.