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About the Role
Fieldwire is seeking a proficient and detail-oriented Sales Operations Manager to join our dynamic CRM team. The ideal candidate will bring a solid business understanding for sales operations, be proficient in Salesforce Sales Cloud, Groove, Dialpad or similar sales management tools, knows how to optimize, streamline and scale sales processes, easily translate business requirements into systems solutions and thus enables sales teams to operate efficiently in driving business growth and customer satisfaction. The Sales Operations Manager will play a crucial role in implementing, operating and supporting sales technology tools, analyzing data, and providing insights and recommendations to enhance the overall efficiency and effectiveness of our sales processes.
Responsibilities
- Administer and optimize Groove and Dialpad platforms to support sales processes and operations.
- Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy.
- Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with business objectives.
- Provide best practices, actionable guidance and support to help sales team members effectively utilizing sales tools and processes.
- Oversee data quality and cleanliness within sales tools.
- Analyze sales performance data, generate reports, and provide actionable insights to sales teams for improved productivity.
- Establish strong communication channels with sales teams across Fieldwire and other Hilti Software product teams to understand their needs and align sales operations strategies accordingly.
- Provide (train the trainer) training and support to sales teams in utilizing Sales Cloud, Groove, Dialpad and other sales operations tools for efficient usage.
- Share Fieldwire sales operations tool utilization experience with other Hilti Software product teams to facilitate fast and effective onboarding.
- Evaluate and recommend new technologies that can enhance the overall sales operations.
- Collaborate with IT and other relevant departments to integrate new technologies seamlessly.
Requirements
- Bachelor’s degree in Marketing, Business, or Computer Science.
- 3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g. Groove, Dialpad).
- Knowledge of sales operations best practices and principles.
- Effective communication skills to collaborate with cross-functional teams.
- Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously.
- Strong analytical skills with the ability to interpret and communicate data-driven insights.
- Excellent project management skills and the ability to manage multiple projects simultaneously.
Skills
- Salesforce Sales Cloud
- Groove
- Dialpad
- Sales management tools
- Salesforce
- Groove or similar certifications
- Construction Experience
Location
- San Francisco, California
- Remote within the United States
Work Type
- On-site
- Remote
Experience Level
- 3+ Years experience
Education Level
- Bachelor’s degree in Marketing, Business, or Computer Science
Salary/Compensations
- $90,000 - $115,000
Benefits
- Corporate bonus which can range up to 30%
About the Company
- The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.
Equal Opportunity
- Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.