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About the Role

Lead high-impact projects across infrastructure, cloud, and security in a fast-paced MSP environment, ensuring seamless transitions, minimal downtime, and strong technical leadership as a go-to expert for clients.

Responsibilities

• Act as the primary Technical contact on client accounts to initiate and lead internal projects
• Deliver server migrations, including VMware ESXi, Windows Server, and SQL, ensuring smooth transitions and minimal downtime
• Implement infrastructure upgrades such as firewalls, switches, and access point deployments to enhance network performance and security
• Execute cloud infrastructure projects, specifically for Office 365, to optimize client operations and scalability
• Implement and deliver security products, including EDR, DRP, and auditing tools, to safeguard client data and systems
• Maintain and update client documentation during project delivery to ensure accuracy and accessibility
• Oversee project implementation and delivery, ensuring projects are completed on time and meet client expectations
• Manage lifecycle technical implementation and delivery, providing ongoing support and updates as needed
• Perform routine maintenance tasks to ensure systems remain up-to-date and functional
• Serve as the L3 escalation point for the helpdesk team, providing advanced support and troubleshooting for complex issues
• Communicate with clients at all levels from IT personnel to C-Suite Executives

Requirements

• 3+ years of experience in a client-facing IT role providing ticket/project support with strong knowledge of IT Standard/Process (ITIL/PCI/ISO)
• Experience in an MSP environment would be considered an asset
• Experience with Microsoft Office365, Active Directory, Microsoft Exchange, Windows Server Support
• Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS
• Strong experience with LAN/WAN
• Experience with Virtualization Environments: VMware or Hyper-V (preferred)
• Strong knowledge of cloud computing and IT Ops Automation
• Experience with TCP/IP protocol, firewalls, switches, routers and security
• Server Hardware Technologies (CPU/RAID/SCSI) Support
• Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Able to manage Disaster recovery for clients (AD, Fileserver, etc.)

Skills

• Server migrations
• Cloud deployments
• Network optimization
• Technical issue resolution
• Client communication
• Stakeholder communication
• Proactive
• Organized
• VMware ESXi
• Windows Server
• SQL
• Firewalls
• Switches
• Access point deployments
• Office 365
• EDR
• DRP
• Auditing tools
• ITIL
• PCI
• ISO
• Veeam
• Remote Desktop Services (RDS/Terminal Servers)
• MS SQL Server
• FTP/SFTP/FTPS
• LAN/WAN
• VMware
• Hyper-V
• Cloud computing
• IT Ops Automation
• TCP/IP protocol
• Routers
• Security
• Server Hardware Technologies (CPU/RAID/SCSI)
• Data Backup and Recovery
• Corporate Antivirus
• VPN Connectivity
• Disaster recovery

Location

• Toronto, ON

Work Type

• Mostly remote
• Onsite as needed
• Full-Time Permanent
• Mon-Fri
• Weekend/off hours work may be required

Experience Level

• 3+ years of experience

Education Level

• Education in Computer Science, Software Engineering, IT or related field
• ITIL certification (asset)
• MCSA/MSCE certification (asset)
• CCNA/CCDA certification (asset)
• Project + certification (asset)
• Network+ certification (asset)

Salary/Compensations

• $85,000 - $100,000

Benefits

• Supporting your health and well-being
• RRSP Matching
• Paid Time Off

About the Company

• At STACK IT Recruitment, we connect top talent with standout opportunities.
• We’re committed to diversity and inclusion.
• STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

Equal Opportunity

• Need accommodation during the hiring process? Let us know, we’re here to support you!