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About the Role

The Retail Learning Coach - Northwest partners with store leadership to drive sales performance, elevate the client experience, and strengthen leadership and selling capabilities across a designated group of retail locations. This role leads performance-based coaching initiatives that translate learning programs into measurable on-the-job behaviors and business results. Success requires a strong background in luxury retail, proven coaching expertise, the ability to influence leaders, and a passion for developing high-performing teams.

Responsibilities

Use business performance metrics to identify coaching opportunities and develop the coaching strategy.
Monitor and create coaching plans to improve key performance indicators including sales, AUR, conversion, clienteling activity, appointment-driven business, mystery shop results, and NPS.
Develop and support 30-60-90-day coaching plans for employees requiring additional development.
Monitor coaching plan progress weekly and monthly vs. targeted performance metrics and adjust coaching strategies.
Ensure learning programs are effectively applied and sustained in day-to-day store selling behaviors, client experience, and client development.
Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback.
Identify learning/skill gaps and develop targeted coaching and learning action plans.
Design and facilitate sales-floor micro-learnings and skill-building exercises.
Support adoption and grow engagement of the digital e-learning platform, Tiffany Wonder.
Partner with store leadership to execute structured onboarding plans and development milestones.
Monitor onboarding progress and ensure completion of required learning activities.
Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor.
Observe employee interactions and provide actionable feedback that drives measurable performance improvement.
Coach to client experience, client development and relationship-building, selling skills, and leadership behaviors.
Align with store director and team manager on post-store visit action steps and follow-up.
Support onboarding and assimilation of new retail employees.
Ensure new hires understand and consistently apply client experience and selling standards.
Collaborate with store, market, and corporate partners to align coaching priorities with business objectives.
Share observations, performance trends, and learning needs with leadership teams.
Approach coaching with curiosity and optimism, recognizing positive contributions and progress.
Motivate and inspire the team to strive for excellence and reach their potential.
Strengthen leaders' coaching capabilities by observing one-on-one client advisor monthly meetings and providing feedback.
Partner with store directors and team managers to create and execute individualized development and performance improvement plans.
Model a coaching approach that recognizes achievements, reinforces positive behaviors, and promotes continuous improvement.
Participate in training initiatives and collaborate with global and central learning teams.
Influence leaders to adopt coaching strategies that improve employee performance, client experience, and business results.
Support a culture of accountability, learning, and continuous development.

Requirements

5-8 years of experience in luxury retail sales leadership and people management.
Passion for luxury retail environments; jewelry / watch expertise is a plus.
Proven track record in sales, developing client relationships, leading teams, and performance-based coaching.
Inspiring and trusted leader, able to guide, empower and support teams.
Demonstrated success improving sales performance and developing employees through coaching.
Proven experience analyzing retail performance metrics and translating insights into development actions.
Strong coaching, facilitation, and adult learning capabilities.
Deep understanding of retail selling behaviors, luxury client experience standards, and relationship-based selling.
Ability to assess performance gaps and implement effective development solutions.
Strong communication, presentation, and influencing skills.
Ability to build trust and credibility with frontline employees and leaders.
Excellent organizational, planning, and follow-through skills.
Strong interpersonal skills, active listening, and ability to deliver constructive feedback.
Proficiency with Microsoft Office applications and business reporting tools.
Experience supporting multi-store markets.
Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time.

Skills

Luxury retail sales leadership
People management
Sales performance
Client relationship development
Team leadership
Performance-based coaching
Sales analysis
Coaching
Facilitation
Adult learning
Retail selling behaviors
Luxury client experience
Relationship-based selling
Communication
Presentation
Influencing
Organizational skills
Planning
Follow-through
Interpersonal skills
Active listening
Constructive feedback delivery
Microsoft Office proficiency
Business reporting tools

Location

Northwest

Work Type

Full-time

Experience Level

5-8 years

Salary/Compensations

$111,775 - $151,225

About the Company

Tiffany & Co. North America Retail Excellence