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About the Role

The Restaurant Supervisor assists the Food and Beverage Manager in ensuring high-quality service, managing costs, and driving sales revenue beyond budget. This role requires dedication to completing job responsibilities efficiently.

Responsibilities

• Maintain regular attendance and adhere to scheduling needs.
• Uphold high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all company standards and regulations for safe and efficient operations.
• Understand the organization and functions of all departments.
• Assist in maintaining food and beverage costs.
• Communicate effectively with employees, seeking input and motivating them.
• Monitor and reconcile server cash overages and shortages.
• Maintain service standards through quality control and coaching.
• Address accidents, problems, or guest complaints in the Food and Beverage Department promptly.
• Be knowledgeable about emergency procedures and equipment locations.
• Implement consistent disciplinary actions for all Food and Beverage employees.
• Operate the hotel's P.O.S. system.
• Ensure staff are attentive, friendly, helpful, and courteous to guests and colleagues.
• Assist in preparing wage progress and productivity reports for the department.
• Create staff schedules based on business forecasts, adhering to wage controls and service standards.
• Conduct monthly food and beverage inventories and reconciliations.
• Ensure all side work duties are completed by servers.
• Contribute to developing promotional ideas.
• Assist in planning and organizing monthly department meetings.
• Promote sales efforts among service personnel.
• Support employee performance appraisals.
• Collaborate on maintaining and improving food quality and presentation.
• Attend weekly Food and Beverage meetings, daily pre-meal meetings, and other required meetings.
• Perform other duties as requested by management.

Requirements

• At least 1 year of progressive experience in a hotel or related field.
• High School diploma or equivalent.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to show initiative in job performance and anticipate needs.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Ability to handle workplace problems effectively, including anticipating, preventing, identifying, and solving them.
• Ability to assimilate complex information from various sources and adjust to meet specific needs.
• Ability to listen to, understand, and clarify concerns and issues from colleagues and guests.
• Ability to work with and understand financial information, data, and basic arithmetic functions.

Skills

• Supervisory skills
• Communication skills
• Problem-solving skills
• Decision-making skills
• Interpersonal skills
• Financial acumen
• P.O.S. system operation

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ year experience
• Supervisory experience preferred

Education Level

• High School diploma or equivalent
• College coursework helpful

About the Company

• Avion Hospitality