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About the Role
The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This includes developing others, collaborating with key partners, and supporting store operations and visual needs.
Responsibilities
- Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer.
- Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way.
- Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications.
- Guides the team to prioritize customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability.
- Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities.
- Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection.
- Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart.
- Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels.
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately.
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
- Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team.
- Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager.
- Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth.
Requirements
- 1+ years store leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Skills
- Customer service
- Styling recommendations
- Omni-channel shopping experience
- MPOS utilization
- POS utilization
- Customer service applications
- Recruiting
- Hiring
- Onboarding
- Sales forecasting
- Scheduling
- Payroll support
- Shipment processing
- Restocking
- Product placement
- Visual merchandising
- Inventory accuracy
- Loss prevention
- Communication
Location
- 11700 Rock Rose Ave, Austin, Texas, 78758 United States
Work Type
- Full-time
Experience Level
- 1+ years store leadership experience
Salary/Compensations
- Starting from USD $24.00/Hr.
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
About the Company
- URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. For additional information visit https://www.urbn.com/work-with-us/stores