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About the Role

The Seasonal Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Responsibilities

Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess the condition of rental upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while picking up and/or dropping off customers safely and courteously, and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and other additional equipment.
Notify Management of any known vehicle problems and required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivables, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform miscellaneous and backup job-related duties as assigned.

Requirements

Must be at least 18 years old.
Must have a driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship.
Must be able to work 40 hours per week, including weekends/holidays from 2pm to 11pm (apart from religious observation).
Consideration will be given to qualified applicants with criminal histories as required by and consistent with applicable law.

Location

780 North McDonnell Road, San Francisco Airport

Work Type

Seasonal
Full-time

Experience Level

6 months prior customer service retail or administrative support experience

Education Level

High school diploma or GED equivalent required
Some college preferred

Salary/Compensations

$24.00 / hour

Benefits

BART Discount Card
Citizenship Workshops
Subsidized childcare program (75-80% of market rate)
Transportation assistance

About the Company

All people working at SFO are eligible for incentives.

Equal Opportunity

Equal Opportunity Employer/Disability/Veterans