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About the Role

The Vice President of Operations reports to the SVP, Operations and will have responsibility for the strategic direction and management of the operations team, consisting of the company’s distribution centers, as well as its transportation function. This position requires strategic agility, a high level of emotional intelligence, and a strong knowledge of P&L implications to drive operational excellence and improve customer experience.

Responsibilities

Assess, refine and execute the operational and distribution network strategy to support current and future commercial strategy.
Create and lead a culture of continuous operational improvement, process optimization, and cost reduction.
Implement and fine-tune KPIs to measure distribution and transportation network performance and lead a world-class team.
Develop and manage a customer experience strategy for the operations team, balancing customer needs with working capital requirements.
Continually raise expectations and performance standards, making necessary personnel decisions.
Foster greater coordination between operations and other functions (marketing, product management, sales, finance) to improve fulfillment, forecasting, profitability, and customer experience.
Lead capital investment planning for the operations team using analytical modeling for facility, equipment, and expansion recommendations.
Develop a culture that prioritizes safe operations and timely safety incident reporting.
Inspire and energize the operations and transportation organization to develop a high-performing team.

Requirements

Proven track record leading operations in a fast-growing distribution business.
Experience in complex, dynamic organizations where growth and customer experience depend on operational efficiencies.
Minimum 10 years of experience with Multi-SKU, pick/pack distribution and fulfillment centers.
Experience with footprint optimization, operational excellence, and process improvement.
Minimum 10 years of experience with international/domestic transportation and logistics.
Excellent verbal and written communication skills.
High level of proficiency in MS Office (Outlook, Word, Excel, PowerPoint, etc.).
Savvy business leadership skills with a proven track record of success in leading operations organizations.
High level of discretion and confidentiality.
A results-oriented, highly collaborative executive leader with a demonstrated record of meeting or exceeding business performance objectives.
Deep experience creating a cost-effective operating entity aligned with company core competencies.
Expertise leveraging ecommerce and digital marketplace platforms to drive commercial and operational strategy for enterprise growth.
Strong strategic leadership skills with the ability to establish a vision for the operations function.
Transformational leader capable of communicating effectively and creating a collaborative culture to drive change in an organization with a distributed workforce.
A person of the highest integrity aligned with and upholding company core values, including a commitment to a strong safety culture.
Leads with emotional intelligence, demonstrating active listening, strong communication, and creating an open, collaborative work environment.
Ability to attract, inspire, develop, and retain a team of exceptional leaders, ensuring the right talent in new areas and empowering people at all levels.

Skills

Operational Excellence
Process Improvement
Distribution Network Strategy
Transportation Logistics
Customer Experience Strategy
KPI Development and Management
Capital Investment Planning
Safety Management
Team Leadership
Strategic Planning
Financial Acumen (P&L)
Ecommerce Platform Leverage
Digital Marketplace Strategy
Change Management
Emotional Intelligence
Talent Development
Collaboration
Communication (Verbal and Written)
MS Office Proficiency

Location

Remote

Work Type

Full-time

Experience Level

Minimum 10 years of experience with Multi-SKU, pick/pack distribution and fulfillment centers
Minimum 10 years of experience with international/domestic transportation and logistics

Education Level

Undergraduate degree required
Advanced degree or MBA highly preferred

About the Company

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies.
Serves organizations of all sizes across a wide range of industries.
Over 75 years of experience.
Customers rely on their broad portfolio of national and private brands, trusted service, and strong value proposition.
Helps customers keep operations running by delivering the right products when they need them.
Culture is built on Meritocracy & Pay for Performance, High Say-Do Ratio, Career Growth & Internal Mobility, and Collaboration & Accountability.

Equal Opportunity

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.