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About the Role

In this role, you will manage complex short-term disability, long-term disability, and/or disability income benefit claims within our group and individual business, contributing to excellent client outcomes and supporting Wawanesa's continued success. You will bring expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to advance matters with care, clarity, and sound judgment.

Responsibilities

Review and assess disability benefit claims and other claims, making decisions and implementing claim management strategies for resolution.
Conduct complex investigations as needed for open files.
Collaborate with clients, claimants, reinsurers, healthcare professionals, and providers to obtain claim documentation, provide status updates, and answer questions.
Review complex and divergent policy wording to ensure decisions align with policy terms.
Communicate decisions verbally and in writing effectively and courteously.
Effectively settle submitted claims, complaints, or claim disputes.
Coordinate rehabilitation and other services to facilitate a successful return to work, including complex multi-provider programs.
Maintain records of personal workload and claim settlements.
Respond to claimants and inquiries in accordance with company service standards.
Perform any other assigned duties.

Requirements

3-5 years of claims management experience.
Post-secondary degree or certificate in a medical or related field preferred.
Demonstrated advanced skills with Microsoft Office, including Excel and SharePoint.
Excellent ability to interpret and apply contract wording.
Good management of deadlines and time.
Strong organizational and prioritization skills while maintaining service standards.
Demonstrated customer service orientation with an empathetic approach.
Strong attention to detail with the ability to identify relevant information and potential impacts.
Strong communication and negotiation skills, with the ability to communicate at the appropriate level for the target audience, including internal and external clients via written or verbal communications.
Ability to manage sensitive information while adhering to privacy guidelines/laws.
Actively working towards completion of disability management courses or NIDMAR is considered an asset.
Bilingual in French and English is considered an asset.

Skills

Microsoft Office
Excel
SharePoint
Contract interpretation
Time management
Organization
Prioritization
Customer service
Attention to detail
Communication
Negotiation
Privacy law adherence
Disability management (asset)
Bilingualism (French/English) (asset)

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montréal, QC
Ville de Québec, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Post-secondary degree or certificate in a medical or related field preferred

Salary/Compensations

$70,000 - $80,000

Benefits

Annual incentive program
Top-up leave programs
Generous vacation days
Personal days
Premium-free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, 100% owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
In March 2026, Wawanesa entered into an agreement to acquire The Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves over 1.8 million members and employs over 3,000 people across Canada.
The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
Learn more at wawanesa.com.

Equal Opportunity

At Wawanesa, we are committed to Diversity, Equity, Inclusion, and Belonging (DEIB), and we believe our strength lies in our diverse workforce, resulting in a workforce representative of the entire population.
We encourage all qualified candidates to apply, whether they are racialized persons, women, Indigenous persons, persons with disabilities, members of the 2ELGBTQIA+ community, persons of diverse gender identities, and neurodiverse persons, as well as anyone who can contribute to greater diversification of perspectives and ideas.
We want to ensure our recruitment process is accessible to all candidates. If you require accommodation during the recruitment process, you can confidently email jobs@wawanesa.com.
All applicants for employment at Wawanesa are subject to the Policy applicable to employee personal information.
Please note that as part of this recruitment process, AI tools may be used to screen, assess, or select applications. All final decisions are made after review by recruiters and hiring managers, in accordance with all applicable laws.