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About the Role

In this role, you’ll take ownership of complex Short-Term Disability, Long-Term Disability, and/or Disability Income claims across our Group and Individual business, helping drive great outcomes for our customers and supporting Wawanesa’s continued success. You’ll bring your expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment.

Responsibilities

Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
Conduct complex investigations as required on existing case files.
Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
Review complex and differing policy wordings to ensure decisions are made within the policy’s scope.
Communicate decisions verbally and in writing in an effective and courteous manner.
Address claims escalations, complaints, and/or claims litigation to a successful resolution.
Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers.
Maintain records of individual workload and claims adjudication.
Respond to claimant or other inquiries within company service standards.
Perform other duties as assigned.

Requirements

3 – 5 years experience working in a Disability Case Management position.
Post-secondary degree/diploma in a medical or related field preferred.
Demonstrated advanced skills with Microsoft Office, including Excel and Sharepoint.
Excellent ability to interpret and apply contract wordings.
Strong deadline and time management.
Strong organizational and prioritization skills while maintaining service standards.
Demonstrated customer service orientation, with empathetic approach.
Strong attention to detail with the ability to identify relevant information and potential impacts.
Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
Ability to handle sensitive information while following confidentiality guidelines/legislation.

Skills

Microsoft Office
Excel
Sharepoint
Contract interpretation
Deadline management
Time management
Organization
Prioritization
Customer service
Attention to detail
Communication
Negotiation
Confidentiality

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Quebec City, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid
Full-time
Part-time

Experience Level

3-5 years

Education Level

Post-secondary degree/diploma in a medical or related field preferred

Salary/Compensations

$70,000 - $80,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.
In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.
Learn more at wawanesa.com.

Equal Opportunity

We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.