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About the Role

Responsible for providing fast, friendly, and courteous service to every customer while taking and serving beverage orders in assigned areas such as dining rooms, lounges, or casino floors. This role involves interacting with the public, remembering details, and performing physical tasks like walking, standing, bending, lifting, and carrying.

Responsibilities

• Take beverage orders from guests in assigned areas.
• Serve complimentary beverages to guests in slot and pit areas.
• Present beverage orders to the bartender and write checks properly.
• Present checks to guests, accept payment, and provide change.
• Maintain the server's station in a neat, clean, and sanitary condition.
• Be knowledgeable of casino promotions and events to answer customer questions.
• Inform customers of special events and other facilities.
• Maintain a current understanding of information security policies and procedures.
• Provide exceptional customer service in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.
• Garnish drink orders at the service area and deliver drinks to players.
• Balance trays with drinks weighing up to ten pounds.
• Circulate throughout the designated station, taking drink orders from customers.
• Remember customers and their preferred drinks.
• Place drink orders at the service bar.
• Reach, bend, collect empty glasses, and clean ashtrays.
• Keep the service station clean and fully stocked.
• Walk continuously up and down short stairs or ramps.
• Observe when a customer is too intoxicated.
• Clean up glasses in the surrounding area at the end of the shift.

Requirements

• Must be 18 years of age or older upon employment.
• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
• Must be able to stand, walk, and move through all areas of the casino.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
• Must effectively deal with customers, management, employees, and members of the business community in all situations.

Skills

• Excellent communication skills.
• Ability to write routine correspondence.
• Ability to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to remember details.
• Ability to remember customers and their drinks.

Location

• Casino floor
• Dining room
• Lounge

Work Type

• Full-time
• 24-hour schedule

Experience Level

• Two (2) years previous customer service experience required.
• Two (2) years of serving in a bar or restaurant setting required.
• Bartending experience preferred.

Education Level

• High school diploma or its equivalency preferred.

Salary/Compensations

• $10.70 per hour
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.