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About the Role

Box IT End User Services provides technical services and support to all employees worldwide, including desktop, audio/video support, new hire onboarding, advanced application configuration, and event support. The Senior IT Support Engineer will manage and resolve mobile, desktop, audio/video, network, and telecommunications issues to ensure employee productivity. This role involves coaching, mentoring, leading cross-functional projects, and driving end-user technology decisions.

Responsibilities

Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
Procurement, asset and inventory management for all IT hardware and software
Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, Information Security, Enterprise Team
Managing IT communication between headquarters and remote office
Perform system imaging, application configurations, and security policy enforcements
Daily onsite office support

Requirements

5+ years of working experience in an IT Support role
Working knowledge of Windows and OSX operating systems
Working knowledge of Lenovo and Apple hardware
Comprehensive understanding of networking concepts
Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions
Management and improvement of services, standards and support processes, with strong problem-solving skills and a willingness to learn new technologies
Experience creating and maintaining technical documentation and knowledge articles
Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus)
Interest in using AI and automation tools to improve IT support and employee experience
Experience supporting New Hire Onboarding, including device deployment and IT orientation
Strong verbal and written communicator with outstanding collaboration and teamwork skills
Passionate, high-energy achiever dedicated to excellence and consistently going above and beyond

Skills

AI and automation tools
Voice and video conferencing solutions
Okta
Identity and access management
SSO
MFA
User permissions
Networking concepts
Windows operating systems
OSX operating systems
Lenovo hardware
Apple hardware
Technical documentation
Knowledge articles
New Hire Onboarding
Collaboration
Teamwork

Location

Redwood City, CA
United States
Europe
Asia

Work Type

Onsite
Full-time

Experience Level

Senior

Education Level

B.S. in a computer-related field preferred, but not required
Technical certification in desktop operating systems (Mac and or Windows certification a plus)
Network certification

Benefits

Pension
Medical and dental coverage
Robust wellness program
25 days of vacation
Birthday off
Subsidized gym membership
Free lunch
Daily menu options
Snacks and drinks

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management.
Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
We help companies thrive in the new AI-first era of business.
Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Content powers how we work.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
Box lives its values, with community and in-person collaboration being a core part of our culture.
Boxers are expected to work from their assigned office 5 days per week.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.