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About the Role

As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five-star welcomes in our food & beverage outlets. Your role is crucial in creating memorable guest experiences through attentive yet relaxed service, utilizing reservation systems, and providing information on offerings. Your professionalism and personality are key to upholding our reputation for exceptional service.

Responsibilities

Maintain product (food & beverage), menu, operational, and service knowledge.
Understand overall hotel operations to contribute to the wider guest experience.
Proactively learn menu items and service standards.
Ensure consistent, high-quality service for all guests.
Maintain knowledge of Health, Safety, and Hygiene standards.
Utilize reservation systems and computer software effectively.
Demonstrate excellence in spoken and written English for guest communication.
Attend monthly departmental meetings and 1:1s.
Uphold exceptionally high standards of five-star luxury lifestyle service within The Booking Office, Hansom Lounge, and MI+ME.
Maintain a positive, supportive, and on-brand attitude, grooming, body language, and tone.
Deliver service to your full potential.
Maintain the cleanliness of all F&B equipment and areas.
Carry out other duties as required to ensure proper F&B and hotel operation.

Requirements

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong understanding of standards and procedures.
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Detail-oriented with a passion for delivering excellence in customer service.

Skills

Product knowledge
Menu knowledge
Operational knowledge
Service knowledge
Reservation systems
Computer software
Spoken English
Written English
Interpersonal skills
Communication skills

Location

St. Pancras

Work Type

Full-time

Experience Level

1 year of experience

Salary/Compensations

Competitive salary

Benefits

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
20% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations.

About the Company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Equal Opportunity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.