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About the Role
As a Senior Forward Deployed Software Engineer (FDSE), you will act as the CTO of the build, owning everything from backend services to LLM pipelines and front-end integrations. You will partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software will become the reference implementation for scalable GenAI in the enterprise, codifying patterns, shaping internal tooling, and accelerating innovation.
Responsibilities
- Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
- Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
- Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
- Shape developer experience by sharing feedback with platform and product teams
- Deliver Production-ready solutions in agile end-to-end sprints
- Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
- Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
- Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
- Influence platform: inform product strategy through field-tested insights and extensible code
Requirements
- 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
- Proven ability to design and implement AI-native software in production environments
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
- Able to travel up to 30% to embed onsite and deliver where it matters
- Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
- Track record of production deployments in secure, regulated enterprise environments
- Contributions to dev experience tooling, frameworks, or reusable AI scaffolds
Skills
- Python
- Node.js
- Java
- React
- Angular
- REST
- GraphQL
- LangChain
- Semantic Kernel
- prompt chaining
- vector search
- context management
- debugging distributed systems
- tuning for latency
- implementing monitoring
- CI/CD
- containers
- infra-as-code
Location
- EMEA - Europe, Middle East and Africa
Work Type
- Flexible
- Remote
Experience Level
- Senior
- 10+ years of software engineering
- 2+ years building systems in customer-facing or embedded roles
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.