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About the Role

Manage customs documentation, monitor shipment clearance, and maintain accurate trade records while working closely with customs brokers, freight forwarders, and internal teams to ensure efficient and compliant shipments in a fast-paced global environment.

Responsibilities

• Compile and transmit shipment data and documentation to customs brokers for timely and compliant entry filings.
• Review customs entry documents for completeness and consistency, flagging discrepancies.
• Apply Harmonized Tariff Schedule classifications to shipments and assist with classification research.
• Support post-entry activities by compiling documentation for Post Summary Corrections, protests, and duty drawback/refund claims.
• Audit filed customs entries against source documents, flagging discrepancies.
• Track inbound and outbound shipments and monitor customs clearance status, maintaining logs.
• Serve as a daily point of contact for customs brokers and freight forwarders on routine matters.
• Research and resolve routine customs holds, examinations, and documentation discrepancies.
• Track and reconcile duty, tax, and fee payments, monitoring ACH periodic monthly statement activity.
• Maintain accurate trade compliance records and filing systems.
• Support the CTPAT program by maintaining required documentation and records.
• Follow established standard operating procedures and work instructions.
• Monitor regulatory bulletins and trade notices, flagging relevant changes.
• Identify and report recurring errors, trends, or process gaps.
• Perform other duties as assigned.
• Uphold Core Values and be a valuable member of the Four Hands Team.

Requirements

• 3+ years of experience in import/export operations, logistics, supply chain, or customs brokerage.
• Working knowledge of customs documentation and the import entry process.
• Strong attention to detail, organization, and data-entry accuracy.
• Proficiency with spreadsheets and ERP, trade, or logistics systems.
• Experience with the Automated Commercial Environment (ACE), Automated Broker Interface (ABI), or customs broker portals.
• Familiarity with tariff classification, Importer Security Filing (ISF) requirements, and partner government agency requirements.
• Experience with Canadian customs processes preferred.
• Customs brokerage or freight-forwarding experience preferred.
• Certified Customs Specialist (CCS) designation or interest in pursuing certification.

Skills

• Customs documentation
• Shipment clearance monitoring
• Trade record maintenance
• Harmonized Tariff Schedule classification
• Post-entry activities
• Auditing customs entries
• Shipment tracking
• Customs holds resolution
• Duty, tax, and fee reconciliation
• Recordkeeping
• CTPAT program support
• Standard operating procedures
• Regulatory monitoring

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• Associate's or Bachelor's degree, or equivalent relevant experience

About the Company

• Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor.
• Four Hands is a leading designer and wholesaler of furniture and décor.
• Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces.
• Invests in exceptional people, fostering employees’ careers.
• Trade customers range from interior designers to large retailers.
• Constantly pursuing better in sourcing, design, and inspiration.

Equal Opportunity

• Four Hands is an Equal Opportunity Employer.
• Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.