Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. Our Guest Arrival Experts are empowered to deliver a wide range of services that guide guests through their arrival and departure experiences, making transactions feel like part of the experience.

Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Provide assistance to individuals with disabilities within guidelines.
• Anticipate guests' service needs by asking questions and observing preferences.
• Engage guests in conversation regarding their stay, property services, and area attractions.
• Assist other associates to ensure proper coverage and prompt guest service.
• Tag, store, and retrieve luggage, providing guests with proper claim tickets.
• Expand knowledge of local attractions, popular culture, and consumer brands.
• Stay up to date on the local area to provide specific recommendations.
• Build and utilize personal and professional resources for unique recommendations.
• Communicate recommendations to build excitement and interest among guests and associates.

Requirements

• Ability to move about the space and perform necessary tasks.
• Capability to process operational needs, address guest requests, and complete reports.

Skills

• Service-oriented
• Professional communication
• Positive attitude
• Timeliness
• Guest engagement
• Local area knowledge
• Recommendation skills

Location

• London

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive salary

Benefits

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations.
• Outstanding Wellness program.

About the Company

• St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury, offering refined comfort with modern amenities.
• The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.