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About the Role

The Associate, Events & Services will support the Director, Convention Services & Events and Convention Service Managers in various administrative and client-facing tasks to ensure seamless event planning and execution.

Responsibilities

• Provide primary phone coverage for sales managers and screen telephone calls from meeting planners and partners.
• Assist the department with client communication support.
• Service meeting planner needs and provide suggestions based on knowledge of San Francisco and members.
• Develop relationships with key hotel contacts to enhance response time.
• Enter data into Salesforce and process purchase orders, work orders, expense reports, letters, and check requests.
• Compile and distribute group resumes for citywide conventions.
• Coordinate and produce itineraries for site visits, and assist in their planning and execution.
• Participate in and support client sales calls and/or presentations.
• Assist with planning and executing client events.
• Support Convention Services with pre-promotion for future conventions.
• Prepare Convention Service information for staff meetings, including site visits, pre-promotion, and events.
• Manage the fulfillment order process of promotional materials via website, mailing, and in-house methods.
• Monitor inventory of brochures, supplies, and promotional items.
• Process orders for promotional materials and supplies.
• Handle trade show and event shipments, both domestically and internationally.
• Provide back-up to staff during tradeshows, conventions, or events.
• Deliver amenities to hotels as needed.
• Process reports, correspondence, invoices, convention activity, surveys, and Admail Fulfillment.
• Participate in and attend SF Travel sponsored member events.
• Support the Director, Convention Services & Events.
• Assist division support staff as needed.
• Perform other duties as assigned.

Requirements

• College graduate equivalent education and/or training.
• 2+ years of related experience in secretarial and administrative duties.
• Must be able to work independently with minimal oversight.
• Ability to handle multiple priorities and meet deadlines while being detail-oriented.
• Must be available to periodically work evenings, weekends, and occasional holidays.
• Employees are required to be in the office a minimum of 4 days per week.
• Must be able to travel domestically as required.
• Must be able to lift up to 50 pounds when supporting events or meeting set up.
• Operates computer and other office equipment.
• Submit a cover letter along with your resume.

Skills

• Strong organizational skills
• Strong interpersonal skills
• Strong computer skills
• Ability to communicate and work well with others in a professional office environment
• Outstanding written communication skills
• Outstanding verbal communication skills
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Proficiency with Salesforce, Cvent, Eventbrite, Box and/or Concur is a plus.

Location

• San Francisco

Work Type

• Onsite (minimum 4 days per week)
• Full-time

Experience Level

• 2+ years related experience

Education Level

• College graduate equivalent
• Degree or experience in business administration and/or hospitality management is a plus

Salary/Compensations

• $65,000–$72,000 base compensation annually
• Additional opportunity for annual incentive compensation based on performance and organizational results

About the Company

• SF Travel