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About the Role

The Director of Sales Operations is responsible for leading and optimizing the sales operations function, with a strong focus on Inside Sales, Customer Service, and Sales Funnel Management. This role oversees the CRM system team, ensuring data integrity for accurate sales forecasting and reporting. Key responsibilities include developing and implementing inside sales processes, enhancing customer engagement, and leveraging analytics to drive performance improvements. The Director will also collaborate with other departments to improve customer service performance and metrics. Strong leadership, analytical skills, and a comprehensive understanding of sales and customer service dynamics are essential. The role requires a strong people leader effective in managing a global team of over 70 members.

Responsibilities

Direct and oversee all aspects of the customer service policies, objectives, and initiatives.
Implement systems to capture and report on service metrics, including customer feedback or trends in product or service issues.
Align customer service activities and initiatives to support and enhance the objectives of the organization.
Oversee the opportunity funnel and opportunity management, working closely with outside sales management to help them close business.
Develop policies and metrics around the company’s CRM and Opportunity Management System to streamline effectiveness and way of working with the sales force.
Manage customers’ forecasted demand and order activity, leading the team to work with Production Control, Material Planning and Management to support 100% on-time delivery.
Manage the team’s review of opportunities and customer contact reports for awareness and needed action.
Partner with Mini-Circuits area Representatives to support existing customers, build new business, and develop new customer accounts, including participating in customer calls, following up on action items through closure to customer satisfaction.
Conduct annual reviews of department procedures and update as needed.
Monitor workload of Inside Sales Teams to ensure prompt attention to customer requests for information, quotes, and orders.
Meet with direct reports regularly to review customer activity, new issues requiring support, and implementation of new procedures.
Review open Opportunity files to monitor performance and support Inside Sales review.
Review daily delayed reports for prompt conversion of orders and quotes.
Provide support for resolution of open issues and guidance as needed.
Monitor compliance of internal teams for all commitments to assigned customers (e.g., response times, lead time commitments, buffer stock agreements).
Hold meetings with direct reports to review customer activity, new issues requiring support, and implementation of new procedures.
Conduct performance reviews, collecting and documenting feedback, and evaluating performance data for continual improvement and training requirements.
Develop and implement sales training programs to improve the skills and capabilities of the sales team.
Collaborate with sales leadership to create accurate sales forecasts and budgets for the sales department.

Requirements

Bachelor’s Degree in a business-related field of study – technical background a plus.
5-10 years’ experience in a sales operations related position.
5 years’ experience in a leadership, training or mentorship role (extracurricular roles accepted).
Strategic thinking and long-term planning capabilities.
Proficiency in sales forecasting and budgeting.
Deep knowledge of sales processes, CRM systems (Salesforce), and sales operations.
Experience with Salesforce preferred.
Experience with RF Semiconductor industry preferred.
Proficiency in MS Office (Word, Excel, PowerPoint).
Experience with SAP ERP.
Able to travel ~20% for customer visits and participation in rep seminars and trade shows.
Strong leadership and team management skills to manage a 70+ member team.
Excellent analytical and data interpretation skills.
Customer focused personality.
A sense of urgency and speed.
Positive attitude.
Team player.
Organized and detail-oriented.
Excellent written and verbal communication skills.
Strong presentation skills.
Cultural fit with MC.
Must be a U.S. citizen or Permanent Resident.
Comply, understand, and support corporate safety initiatives to ensure a safe work environment.
Ability and willingness to abide by Company’s Code of Conduct.
Occasional travel, some overnight, as required (~20%).

Skills

Sales Operations
Inside Sales
Customer Service
Sales Funnel Management
CRM System Administration
Sales Forecasting
Reporting
Sales Process Development
Customer Engagement
Analytics
Performance Improvement
Opportunity Management
Production Control Coordination
Material Planning Coordination
Sales Training Program Development
Budgeting
Salesforce
MS Office (Word, Excel, PowerPoint)
SAP ERP
Leadership
Team Management
Analytical Skills
Data Interpretation
Communication Skills
Presentation Skills

Location

Global

Work Type

Full-time
Hybrid

Experience Level

Director
5-10 years sales operations experience
5 years leadership experience

Education Level

Bachelor's Degree in a business-related field

Salary/Compensations

$160,000 - $240,000 per year

Benefits

Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Comprehensive Medical, Dental and Vision Plans
401k and Profit-Sharing Programs
Disability Insurance
Life Insurance
Employer-Sponsored Wellness Plans
Commuter Benefits
Hospital & Accident Indemnity Insurance
Employee Benefit Advocate & Employee Assistance Program.

About the Company

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications.
With design, sales and manufacturing locations in over 30 countries, Mini-Circuits’ products are used in a range of wired and wireless communications applications.
Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft, automotive systems, medical systems, and industrial test equipment.
Mini-Circuits’ sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive website.

Equal Opportunity

Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.