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About the Role
The Commercial System Specialist supports the effective use, adoption, and reporting of commercial systems. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, workflow management by customer, ensuring consistent data, scalable reporting, and high system adoption across the PCS organization.
Responsibilities
- Serve as the primary support contact for Salesforce users, responding to questions related to system navigation, access, and usage.
- Provide support for standard commercial/sales processes across the business, including the quotation process through Salesforce with assistance from AM, CEx, PLM’s, and deal desk groups.
- Interpret reports, dashboards, and workflows.
- Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials.
- Triage user requests and escalate complex system design or automation issues as needed with Salesforce and IT teams.
- Design, build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs.
- Support recurring reporting needs for leadership.
- Coordinate linkage of Windchill, Project Link, and Creo View with Salesforce opportunities and quotation requests.
Requirements
- Bachelor’s degree in business, information systems, analytics, or related field.
- 3+ years of experience building and maintaining reports and dashboards in Salesforce.
- Strong understanding of sales processes and commercial performance metrics.
- Experience supporting a broad user base with varying technical skill levels.
- This position does not support immigration sponsorship.
Skills
- Salesforce
- Reporting
- Dashboard creation
- User enablement
- Workflow management
- Data consistency
- Scalable reporting
- System adoption
- Quotation process
- User guides
- Job aids
- Training materials
- System design
- Automation
- KPI alignment
- Windchill
- Project Link
- Creo View
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $75,902.00 - $104,366.00
Benefits
- Company-wide bonuses
- Long-term incentives
- 100% company-paid pension benefit
- Matching contributions to 401(k) savings plan
- Medical insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Family building support
- Fitness programs
- Company-paid life insurance
- Disability insurance
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
- Recognition program
About the Company
- Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
- Our technologies push the boundaries of what’s possible.
- The Optical Communications segment has evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.
- This segment is classified into two main product groupings – carrier network and enterprise network.
Equal Opportunity
- We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
- To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.