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About the Role

Canadian Blood Services is seeking an Analyst, Special Authorization to join the Plasma Protein & Related Products Formulary Program team. This role supports the operational delivery of requests for plasma protein and related products (PPRP), managing the end-to-end workflow, patient record keeping, and ensuring requests align with formulary rules. The Analyst collaborates with formulary pharmacists on clinical assessments and decision-making, while also supporting data quality, reporting, stakeholder communications, and process improvement.

Responsibilities

Manage the end-to-end operational workflow for Special Authorization requests, ensuring submissions are complete, accurate, compliant, and processed efficiently.
Review and verify technical aspects of requests, including dosing, vial sizes and quantities.
Follow up with healthcare providers for additional information or clarification.
Assess whether submissions meet applicable documentation and program requirements.
Support clinics with submission-related questions.
Appropriately escalate clinical questions to formulary pharmacists.
Support operational reporting.
Ensure data quality.
Identify utilization and workload trends.
Recommend workflow improvements to optimize program delivery.
Coordinate activities with healthcare providers and internal stakeholders.
Maintain program documentation.
Support operational meetings.
Contribute to initiatives aimed at improving program efficiency, consistency, and stakeholder experience.

Requirements

A minimum of three years related experience.
Experience working with operational data, including data validation, Excel-based analysis, reporting and identification of trends or data-quality issues.
Proficiency with pharmaceutical terminology and pharmaceutical calculations.
Ability to interpret physician's orders and prescriptions.
Ability to work with a drug formulary and to explain formulary rules and policies.
Understanding of the Canadian health system environment.
Strong ability to communicate with physicians, nurses, and other hospital staff in clinics and blood banks.
Ability to analyze, simplify and communicate data from complex sources.
Ability to produce clear and concise documents and reports.
Detail oriented with strong organizational and analytical skills.
Ability to effectively manage time in a fast-paced environment.
Proficiency with MS Excel and MS Word is required.
Your up-to-date resume.
Job specific cover letter.

Skills

Analytical skills
Organizational skills
Pharmaceutical terminology
Pharmaceutical calculations
Drug formularies
Healthcare processes
Data analysis
Process improvement
Communication skills
MS Excel
MS Word

Location

Onsite (40% presence required)

Work Type

Hybrid
Regular full-time

Experience Level

Minimum of three years related experience

Education Level

Pharmacy technician licensure, as recognized by a Canadian pharmacy regulatory authority, strongly preferred
University degree in a relevant discipline with experience in a pharmacy or clinic environment

Salary/Compensations

$65,100 - $76,600

Benefits

3 weeks' vacation
Annual performance award up to 5%
Comprehensive group health, dental and vision benefits for you and your family
Defined benefit pension plan
Employee discounts
Wellness program
Professional resources

About the Company

Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.
We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Equal Opportunity

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.
We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.