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About the Role

Join Abbott's Core Lab Informatics team supporting AlinIQ Digital Health Solutions, helping laboratories improve efficiency through automation, connectivity, and advanced informatics technology. Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Responsibilities

Serve as a technical expert supporting Abbott's laboratory automation and informatics solutions.
Manage software implementation, integration, and verification activities for customer sites.
Support system connectivity between laboratory instruments, LIS, and IT environments.
Conduct software installations, testing, training, and go-live support.
Troubleshoot technical issues remotely and on-site.
Serve as the primary technical resource for customers, field service teams, and project teams.
Provide Level 1 and Level 2 technical support and issue resolution.
Partner with project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations.
Manage multiple projects simultaneously while meeting customer expectations and project timelines.
Gather customer requirements and help design scalable informatics and automation solutions.
Collaborate with global support teams to resolve complex technical issues.
Support sales and business growth through exceptional customer service and technical expertise.
Partner with Marketing and Product teams to identify customer needs and support future product enhancements.
Maintain compliance with the Abbott Code of Business Conduct.
Support continuous improvement and customer satisfaction initiatives.
Help healthcare organizations improve laboratory operations by implementing and supporting industry-leading automation and informatics solutions that enable better patient care.

Requirements

Minimum of 0-2 years of formal IT technical application experience.
Familiarity with laboratory workflow and operations.
Excellent communication, organization, project management, and attention to detail.
Strong knowledge of general networking, server technologies/services, workstation/desktop technology, internet protocols, remote connectivity, and Microsoft Windows Server (NT/2000/XP/2k3) skills.
Strong IT, networking, and software troubleshooting skills.
Excellent customer-facing skills.
Ability to build relationships with customers and cross-functional teams.
Strong critical thinking and problem-solving abilities.
Comfortable managing multiple priorities in a fast-paced environment.
Ability to work independently while collaborating across diverse teams.
Must be able to travel up to 75%.
Must have a Valid Driver’s License.

Skills

IT
Networking
Software troubleshooting
Communication
Customer-facing
Relationship building
Critical thinking
Problem-solving
Project management
General networking
Server technologies/services
Workstation/desktop technology
Internet protocols
Remote connectivity
Microsoft Windows Server (NT/2000/XP/2k3)
Virtual server
Corporate virus protection products
Back-up systems
Firewalls
VPN client and tunnel technologies

Location

Remote
United States of America

Work Type

Remote
Full-time

Experience Level

0-2 years of formal IT technical application experience

Education Level

Bachelor’s degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
Medical technology or clinical laboratory science
ASCP
CLS (NCA)

Salary/Compensations

$61,300.00 – $122,700.00

Benefits

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Health and wellness benefits

About the Company

Abbott is a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 115,000 colleagues serve people in more than 160 countries.
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe.
The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Equal Opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.