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About the Role

The Christmas Kettle Coordinator position is a short-term contract role responsible for overseeing multiple Christmas Kettle locations within a designated geographical zone. This role organizes, directs, and supervises Kettle Campaign Workers, ensuring adequate staffing and smooth operations to support The Salvation Army's mission of providing hope.

Responsibilities

• Attend training on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations.
• Ensure all Kettle donations are delivered to a secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties.
• Supervise, support, and assign staff and/or volunteers throughout the Campaign.
• Visit locations during shift changes and intermittently.
• Ensure timesheets and mileage reports are submitted accurately and timely.
• Remain at the Kettle for the full shift, ensuring security of donations.
• Respond to donor questions regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign, including scheduling.
• Participate in the recruitment of kettle worker staff and/or volunteers.
• Provide orientation and performance management for kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the daily delivery and pick-up of kettles to/from sites, ensuring donation security.
• Host at a kettle as required, ensuring coverage for breaks.
• Ensure kettle locations have adequate supplies of literature.
• Record statistical data and prepare weekly time sheets.
• Organize retrieval of all equipment/supplies from various kettle locations post-campaign.
• Perform other related duties as required.

Requirements

• Some high school coursework; completion of high school is an asset.
• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment.
• Strong skills and experience using word processing (WORD).
• Strong skills and experience using spreadsheet software (EXCEL).
• Valid Ontario Class “G” Driver’s License.
• Personal vehicle required and insurance.
• Current copy of driver’s abstract satisfactory to The Salvation Army.
• Ability to lift/move 9 to 12 kgs (20 – 25 lbs.).
• Ability and willingness to undergo applicable screening and background checks successfully.
• Ability and willingness to provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army.

Skills

• Excellent interpersonal skills
• Integrity
• Adaptability
• Ability to multi-task
• Ability to work well in a fast-paced office setting
• Attention to detail
• Problem-solving skills
• Analytical skills
• Enthusiastic Team Player
• Excellent communication skills
• Strong customer service skills
• Ability to liaise and work with people of all ages and abilities
• Good listening skills
• Strong oral communication skills
• Strong written communication skills
• Ability to work in compliance with OH&S Act and Regulations
• Ability to abide by The Salvation Army’s health and safety policies and procedures
• Honesty
• Courtesy
• Punctuality
• Professionalism
• Attentive listening skills for supervision, coaching, and conflict resolution
• Ability to maintain strict confidentiality

Location

• Local travel

Work Type

• Temporary position
• Contract

Experience Level

• Minimum of one year of related experience or working in customer service

Education Level

• Some high school coursework
• Completion of high school is an asset

Salary/Compensations

• $18.50 to $23.13
• maximum of $27.76

Benefits

• Reasonable accommodation upon request

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.