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About the Role
The Production Mail Team Lead supports planning and organizing work assignments for mail/specialty team employees, coordinating fulfillment, monitoring for bottlenecks, and ensuring adherence to safety guidelines. This role serves as a key operational point of contact for mail support, specialty managed care, customer issue resolution, inventory coordination, and carrier-related research while providing peer coaching and hands-on production support.
Responsibilities
- Maintain daily production workflow for mail, home delivery, and specialty operations in alignment with established goals.
- Serve as the primary point of contact for the Wegmans Mail Support Center, Specialty Managed Care Team, and customer issues related to mail, home delivery, and specialty operations.
- Plan, organize, and facilitate daily team assignments to ensure mail, home delivery, and specialty work is completed accurately and on time.
- Support compliance with policies, SOPs, site security requirements, safety guidelines, and standard operating procedures; assist with developing new SOPs as needed.
- Communicate operational updates, concerns, successes, and issues with peers, supervisors, managers, and employees while helping resolve barriers.
- Lead smaller work teams, provide peer training and mentoring, identify training opportunities, and share confidential performance feedback with supervisors as appropriate.
- Partner with mail, inventory, logistics, and pharmacy operations teams to support product availability, supply needs, backorder tracking, item research, and mail-related concerns.
- Support logistics and production needs as backup to the Logistics Lead, including SAP item loads, item creation, PO placement, McKesson Connect research, item slotting, pack-size adjustments, and other assigned duties.
Requirements
- High school diploma or equivalent.
- Experience in central fill, pharmacy operations, mail order, home delivery, specialty pharmacy, logistics, warehouse operations, distribution, or a closely related operational environment.
- Working knowledge of mail operations, logistics processes, production workflow, SOPs, safety requirements, and customer support procedures.
- Ability to use a computer and business systems to research items, review reports, document issues, and communicate updates.
- Strong verbal, written, and interpersonal communication skills.
Skills
- Prior team lead, peer trainer, coordinator, or informal leadership experience in a production, pharmacy, fulfillment, distribution, or logistics environment.
- Experience with SAP, McKesson Connect, GlobalShip, FedEx, UPS, UPSMI, USPS, Convergence, or other carrier/logistics systems.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and reporting tools.
- Ability to analyze operational issues, identify root causes, recommend solutions, and support continuous improvement.
- Strong attention to detail, customer service mindset, positive attitude, and ability to support high-volume work in a fast-paced environment.
- Experience creating, updating, or training others on standard operating procedures.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum education and typical experience, or equivalent combination
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.19 - $31.98
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
About the Company
- McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
- We are known for delivering insights, products, and services that make quality care more accessible and affordable.
- We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
- Together, we thrive as we shape the future of health for patients, our communities, and our people.
Equal Opportunity
- McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.
- McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.