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About the Role

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day-to-day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager. Your responsibilities will include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations.

Responsibilities

Manage day-to-day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery.
Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.
Ensure exceptional customer service, handling inquiries, and resolving issues promptly and effectively.
Oversee inventory levels on the sales floor, ensuring products are well-stocked, merchandised, and priced accurately.
Supervise cashier operations, including transaction processing and adherence to cash handling procedures.
Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics.
Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

Requirements

Proficiency in both English and Spanish is preferred.
Excellent verbal and written communication skills.
Ability to effectively communicate with internal and external customers.
Basic computer skills, including MS Office, Teams, and Outlook.
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to safely and effectively perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards.
Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
Able to stand for extended periods of time.
Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
Possesses clarity of vision at 20 inches or less and 20 feet or more.
Required to wear closed-toe shoes for safety purposes.
The job involves regular repetitive motions.
The ability to thrive in a fast-paced and busy environment is essential.
The ability to work effectively in a noisy environment is a requirement.
The ability to work effectively in a bright environment is a requirement.
Effective communication and interpersonal skills are a requirement.
The nature of this role requires a high degree of flexibility.
Employees may be asked to switch tasks or departments based on operational needs.
Employees are expected to work in all areas as assigned.
Effective performers demonstrate regular and punctual attendance.
Effective performers think and act ethically and honestly.
Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Effective performers are adaptable.
Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Effective performers create and participate in an inclusive environment.
Effective performers are team oriented.
Effective performers understand the flow of tasks and activities within their respective areas of the business.
Effective performers maintain emotional control while managing a good deal of responsibility.
Effective performers possess a strong customer focus.
Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards.

Skills

English
Spanish
Verbal communication
Written communication
MS Office
Teams
Outlook
Customer service
Inventory management
Cashier operations
Sales strategies
Team development
Leadership

Education Level

High school diploma or GED preferred

Salary/Compensations

$17.00 to $19.00 per hour

About the Company

RWB Thrift is a thrift store operation.

Equal Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours.
We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals.
We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.