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About the Role

The Client Service Banker is the clients’ first impression of the Pioneer culture and brand, embodying and exemplifying the IMAGINE culture. This role involves listening, understanding, and anticipating client needs, providing outstanding service, and executing transactions with professionalism and accuracy to support Pioneer’s vision of building partnerships and achieving financial goals.

Responsibilities

• Provides outstanding service and solutions to clients.
• Processes all transactions accurately, including deposits/withdrawals, loan payments, check cashing, and money order purchases.
• Acts as a first line of defense in detecting potentially fraudulent activities.
• Adheres to all policies and procedures to maintain compliance standards.
• Builds client relationships by actively listening to deepen relationships and anticipate financial needs.
• Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being.
• May perform platform duties such as account opening, account maintenance, and service inquiries as directed by branch management.
• Assists branch management and the Client Service Supervisor in various operational activities as needed.

Requirements

• High School graduate (or GED) required, or current high school student anticipating graduation.
• Strong mathematical skills required.
• Minimum of six months cash handling experience and customer service experience preferred.
• Minimum of six months customer service experience, recommending and referring products and services preferred.
• Ability to adapt to evolving technologies and systems.

Skills

• Cash handling
• Customer service
• Recommending and referring products and services
• Adaptability to evolving technologies and systems

Location

• Floating

Work Type

• Full Time

Experience Level

• Minimum of six months cash handling experience
• Minimum of six months customer service experience

Education Level

• High School graduate or GED

Salary/Compensations

• $17.00 - $25.89 per hour

About the Company

• Pioneer Bank is committed to building partnerships with clients to meet their current needs and achieve their financial goals.

Equal Opportunity

• Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
• The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.