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About the Role

We are looking for an Associate Manager, Partner Success to own quality, speed, and cost outcomes across our partner network. You will own the operating loop that turns frontline signal into measurable improvement in Perfect Interactions, set the standards partners are held to, and represent Partner Success in cross-functional decisions that shape network design and quality measurement. This role may require up to 40% travel, domestic and international.

Responsibilities

Lead programs that improve audience outcomes by delivering Perfect Interactions, reducing escalations, and increasing DWR and DashPass subscriptions.
Partner on network redesign so work goes to the right Txs the first time, the network approaches near-100% uptime, and Tx expertise gets deeper.
Act as the primary thought partner for critical cross-functional teams (S&O, Product, Analytics, NOE, Workflow, WFM, Finance, Policy), to land shared goals.
Align reporting so partners, TLs, and Txs work from the same source of truth as PxS — and every level knows what to solve, why, and how.
Mentor and upskill the leadership bench, coaching managers and ICs on the expertise and judgment required for the next level.
Demonstrate AI fluency by identifying and implementing AI solutions that improve quality monitoring, RCA, signal aggregation, and partner operating mechanisms.

Requirements

You have 4+ years of professional experience and a Bachelor's or Master's degree, with 7+ years in people management — including experience managing managers.
You have led support, operations, or quality functions at scale, ideally across a partner / BPO network, accountable for a portfolio of KPIs that ladder into a functional KR.
You shape, structure, and independently lead end-to-end delivery of strategy on complex and ambiguous problems.
You distinguish what partners own (execution, calibration, coaching, follow-through) from what DoorDash owns (policy, product, routing, workflow, measurement), and are equally credible holding both sides accountable while driving quarterly improvements in OKRs.
You communicate complex information clearly to executive audiences in writing, in narratives, and in live forums, and build XFN partnership that gets defects fixed.
You have an owner mentality, are output-driven, comfortable in a fast-changing environment, and push yourself and your team toward higher standards.

Skills

AI fluency

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time
Remote

Experience Level

Associate Manager
7+ years in people management
Experience managing managers

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$95,200—$140,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

At DoorDash, our mission is to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.