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About the Role

We are seeking an Enterprise Customer Success Manager to build and maintain strong relationships with decision-makers within our customer base, focusing on high-value accounts. You will leverage your expertise in analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform, helping them understand their data and gain actionable insights. This role is crucial for maximizing Net Dollar Retention (NDR) by identifying upselling and cross-selling opportunities, and reducing churn through proactive engagement and solution-oriented support. You will also serve as the bridge between customers and our product team, advocating for features and enhancements, and collaborating with customers to develop success plans that align our capabilities with their business goals. Additionally, you will design and deliver educational initiatives to increase product knowledge, adoption, and engagement.

Responsibilities

Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Leverage deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
Develop and implement strategies aimed at maximizing NDR, including identifying opportunities for upselling and cross-selling, and reducing churn.
Serve as the bridge between customers and our product team, advocating for features, enhancements, and integrations.
Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Working understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.
Experience implementing production business intelligence solutions.
Startup experience.

Skills

Fluent in Spanish
Analytics expertise
Business intelligence
SQL
Data visualization tools
Cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery)
ETL experience

Location

New York City

Work Type

In-office
On-site required

Experience Level

7+ years of experience

Education Level

Bachelor’s or Master’s degree

Salary/Compensations

$132k - $165k annually

Benefits

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Equal Opportunity

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.