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About the Role
Responsible for bar/lounge daily shift operations and supervision of staff. This role assists with promoting the lounge, menu planning, maintaining standards, assisting servers during peak periods, and managing property liquor inventories and controls. The goal is to ensure guest and employee satisfaction while maintaining the operating budget and enforcing all legal obligations.
Responsibilities
- Manages bar/lounge operations, including implementing beverage policies and procedures.
- Ensures compliance with all local, state, and Federal beverage and liquor laws.
- Manages beverage control, including inventory, portion control, and cost controls.
- Monitors adherence to all liquor control policies and procedures.
- Attends pre- and post-convention meetings as needed.
- Participates in the financial management of the department, including budgets and operating statements.
- Manages controllable expenses to achieve or exceed budgeted goals.
- Ensures compliance with all Bar/Lounge policies, standards, and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions.
- Trains staff on liquor control policies and procedures.
- Supervises staffing levels to meet guest service, operational needs, and financial objectives.
- Ensures employees understand expectations and parameters.
- Communicates critical information to the Bar/Lounge staff regarding each event.
- Provides excellent customer service and interacts with guests to obtain feedback.
- Responds effectively to guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction and continuous improvement.
- Provides feedback to employees to improve service performance.
- Reviews comment cards and guest satisfaction results with employees.
- Supports departmental orientation and new hire training.
- Participates in the development and implementation of corrective action plans.
Requirements
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Skills
- Menu planning
- Beverage control
- Inventory management
- Cost control
- Customer service
- Staff supervision
- Financial management
- Training
- Food handling
- Sanitation standards
Location
- St Pancras London
Work Type
- Full-time
Experience Level
- 4 years experience in the food and beverage, culinary, or related professional area
- 2 years experience in the food and beverage, culinary, or related professional area
Education Level
- High school diploma or GED
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Salary/Compensations
- Competitive salary
Benefits
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
- Annual Performance Review pay adjustments
- Complimentary gym and spa access
- Free meals while at work
- Dry-cleaning service availability for uniforms
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
- 50% discount at any of the St. Pancras outlets
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
- Travel ticket season loan
- Life Assurance Scheme
- Cycle to work scheme
- Employee Assistance Programme access
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation
- Awards and recognition celebrations
- Outstanding Wellness program
- Investment in personal development
About the Company
- St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury.
- It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities.
- Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.
- Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
- The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
- Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
- In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.