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About the Role

This role is responsible for delivering an exceptional level of cleanliness, comfort, and presentation across all guest rooms and related areas. The Guest Room Attendant ensures that rooms are prepared to brand standards, well-stocked, and ready on time for guest arrivals. The position plays a key part in creating a welcoming environment by maintaining high hygiene standards, reporting maintenance issues promptly, and supporting the overall housekeeping operation. A strong eye for detail, efficiency, and a commitment to guest satisfaction are essential.

Responsibilities

Clean, tidy, and service guest rooms to brand standards, including bedrooms, bathrooms, and corridors.
Make beds, change linen, replenish amenities, and restock trolleys throughout the day.
Perform deep-clean tasks as scheduled (e.g., carpets, vents, curtains, furniture).
Follow COSHH procedures and handle chemicals safely.
Use PPE correctly and report any hazards, risks, or maintenance issues immediately.
Adhere to all fire, security, and health & safety guidelines.
Address guests' service needs in a professional, positive, and timely manner.
Assist other associates to ensure proper coverage and prompt guest service.
Maintain a positive, supportive attitude, grooming standard, body language, and tone on brand at all times.
Maintain the cleanliness and hygiene standards of all areas at all times.
Carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Provide friendly, discreet, and professional service when encountering guests.
Respect guest privacy and confidentiality at all times.
Respond promptly to guest requests, communicating through supervisors where necessary.
Report room status accurately to supervisors or through the housekeeping system.
Handle lost-and-found items according to hotel policy.
Keep equipment clean, stored correctly, and report any faults.
Ensure trolleys, cupboards, and storage areas remain organised and fully stocked.
Support laundry processes when required, including sorting and transporting linen.

Requirements

A strong eye for detail, efficiency, and a commitment to guest satisfaction are essential.

Skills

Guest service
Attention to detail
Efficiency
Guest satisfaction
Hygiene standards
Safety guidelines
Communication

Location

St Pancras London

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

Competitive salary

Benefits

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability for uniforms.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
20% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Life Assurance Scheme
Cycle to work scheme.
Employee Assistance Programme access.
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation.
Awards and recognition celebrations
Outstanding Wellness program

About the Company

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury.
It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities.
Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.
Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.