About the Role
Our F&B Support Experts create memorable and unique experiences for guests by providing a wide range of services to ensure smooth food and beverage operations. This role is critical for maintaining a safe workplace, adhering to company policies, upholding quality standards, and presenting a professional image.
Responsibilities
- Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintain cleanliness in all areas of the discipline at all times.
- Perform a physical role involving lifting, pushing, and pulling, utilizing correct manual handling methods for safety.
- Possess product (food & beverage), menu, operational, and food hygiene knowledge.
- Maintain up-to-date knowledge of company Food Safety Programs and relevant regulations.
- Report maintenance issues immediately to appropriate personnel.
- Maintain a positive, supportive, and on-brand attitude, grooming standard, body language, and tone.
- Attend monthly departmental meetings and 1:1s.
- Carry out other duties as required by the F&B Management team.
Requirements
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.
Skills
- Food & Beverage operations
- Customer service
- Health, Safety, and Hygiene
- Manual handling
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- L2 Food Hygiene preferred
Benefits
- Competitive salary
- Investment in personal development
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
- Pension scheme participation
- Life Assurance coverage
- Annual Performance Review pay adjustments
- Complimentary gym and spa access
- Free meals while at work
- Dry-cleaning service availability
- Complimentary enrolment in BenefitHub
- 20% discount at any of the St. Pancras outlets
- Marriott Discount Card
- Travel ticket season loan
- Cycle to work scheme
- Employee Assistance Programme access
- Comprehensive Training and Development programme participation
- Awards and recognition celebrations
About the Company
- Marriott International is dedicated to being an equal opportunity employer.
- The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
- Autograph Collection hotels attract The Individualist, a consumer who uses travel as an opportunity to add to their personal narrative.
- Joining Autograph Collection means joining a portfolio of brands with Marriott International.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
