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About the Role

As a Guest Service Agent, you will be the face of the hotel, providing a warm welcome, seamless check-in/out experiences, and responding to guest requests to create lasting impressions through genuine hospitality and personalized service.

Responsibilities

• Provide a warm welcome to guests.
• Deliver seamless check-in and check-out experiences.
• Respond to guest requests.
• Create lasting impressions through genuine hospitality and personalized service.

Requirements

• A genuine passion for delivering intuitive, personalized service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.
• Flexibility to work shifts, including weekends and public holidays.
• A minimum of one to two years of experience in a luxury hotel or hospitality environment, with exposure to reception, guest relations, or customer service, is highly desirable.

Skills

• Guest relations
• Customer service
• Interpersonal skills
• Communication skills

Location

• London
• Park Lane

Work Type

• Full-time

Experience Level

• 1-2 years experience in a luxury hotel or hospitality environment

Salary/Compensations

• Eligible for Accommodation Service Charge

Benefits

• Part of Marriott International, offering exceptional career development opportunities.
• World-class learning and development programmes.
• Discounted room nights and food & beverage across Marriott hotels worldwide.
• Complimentary meals whilst on duty.
• Access to flexible benefits that support your wellbeing.
• Eligible for Accommodation Service Charge.

About the Company

• Marriott International is the world's largest hospitality company.
• The Sheraton Grand London Park Lane is one of London's iconic Art Deco hotels, perfectly positioned in the heart of Mayfair.
• The hotel blends timeless elegance with modern luxury, renowned for delivering exceptional service and unforgettable guest experiences.
• Sheraton is a place to gather and connect since 1937, creating a sense of belonging in over 400 communities worldwide.
• Sheraton invites, welcomes, and connects guests through engaging experiences and thoughtful service.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.