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About the Role

At Artificial, we maintain three primary sources of documentation: client-facing product documentation for business users, internal documentation built using docs-as-code, and public API documentation derived from OpenAPI specifications. This role involves managing these documentation sources, ensuring quality, and supporting content creation by engineering and integrations teams.

Responsibilities

• Own client-facing product documentation strategy, information architecture, standards, tooling, and content quality.
• Manage the internal documentation gap backlog, identifying, triaging, and routing issues, and authoring content when appropriate.
• Steward the internal documentation site and public API documentation by setting standards, information architecture, and editorial guidelines.
• Interview engineers about new features to create clear documentation for non-technical readers.
• Act as an editorial reviewer for documentation changes, ensuring clarity and consistency.
• Write and maintain high-value client-facing content, including core product guides and release communications.
• Select, build, and operate the documentation toolchain, including docs-as-code workflows.
• Design and operate AI-assisted authoring pipelines to improve documentation quality and throughput.
• Build the contribution model, including templates, style standards, and review processes, to facilitate content creation by product managers and engineers.
• Partner with the Integrations team to enhance API documentation quality and examples.
• Collaborate with product and customer-facing teams to ensure documentation is delivered with product releases.
• Measure documentation effectiveness through usage, search behavior, support deflection, and client feedback, and act on findings.
• Set the standard for clear technical communication across the company.

Requirements

• 6+ years in technical writing, documentation engineering, or a closely related discipline.
• Demonstrable experience producing end-user product documentation.
• Sufficient developer documentation experience to credibly edit and improve API guides.
• Hands-on experience owning documentation tooling, including docs-as-code workflows (e.g., Git-based authoring, static site generators, CI pipelines).
• A portfolio or writing samples demonstrating the ability to clarify complex technical material for both technical and non-technical readers.
• Experience working in a fast-paced, technological environment with flexibility.
• Confidence in reading and understanding code and pull requests to identify documentation needs.
• Experience building or substantially restructuring a documentation estate.
• Experience establishing contribution models where engineers and product managers write content that is then edited and curated.
• Practical experience using LLMs in documentation workflows.
• Familiarity with structured documentation frameworks such as Diataxis.
• Familiarity with OpenAPI specifications and generating reference documentation from source.
• Previous experience working in a scale-up environment.
• Background in InsurTech, FinTech, or other regulated industries.
• Ability to pass background checks, including criminal record, credit history, previous employer references, and academic qualifications.

Skills

• Technical Writing
• Documentation Engineering
• End-user Product Documentation
• Developer Documentation
• API Documentation
• Docs-as-code
• Static Site Generators
• CI/CD Pipelines
• Git
• AI-assisted Authoring
• LLMs in Documentation
• Structured Documentation Frameworks (Diataxis)
• OpenAPI Specifications
• Technical Communication

Location

• London

Work Type

• Full-time

Experience Level

• 6+ years

Benefits

• Private medical insurance
• Income protection insurance
• Life insurance of 4 * base salary
• On-site gym and shower facilities
• Enhanced maternity and paternity pay
• Team social events and company parties
• Salary exchange on pension and nursery fees
• Access to Maji, the financial wellbeing platform
• Company stock options managed through Ledgy
• Milestone Birthday Bonus
• Life Events leave policy
• Generous holiday allowance of 28 days plus national holidays
• Home office and equipment allowance
• Company MacBook
• Learning allowance and leave to attend conferences or take exams
• YuLife employee benefits, including EAP and bereavement helplines
• Tree planting through Ecologi Action partnership
• High-quality coffee machine

About the Company

• Artificial is building the next generation of technology for the specialty (re)insurance market.
• Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
• We use modern technology to solve real challenges for leading brokers and insurers by automating repetitive tasks and structuring complexity.
• We have raised $45M (£33M) in Series B funding from lead investor CommerzVentures, Move Capital, and existing shareholders.
• We are a collaborative team that values curiosity, ownership, and continuous learning.

Equal Opportunity

• We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us.
• We are happy to make adjustments to the hiring process to make it more accessible.
• We value potential as much as experience, and we know that raw talent counts.