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About the Role
The Case Manager works with formerly homeless, mentally ill single adults in a supportive housing environment, assisting residents in stabilizing their lives, maintaining housing stability, and achieving their physical, emotional, vocational, educational, and social goals. This role requires solid clinical knowledge, experience working with individuals impacted by mental illness, substance use, legal, criminal justice, and medical issues, a passion for helping people, and the ability to work both independently and as part of an interdisciplinary team.
Responsibilities
- Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
- Collaborate with residents in the development of client-centered, recovery-oriented service plans that identify short and long-term goals.
- Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
- Make referrals and serve as a liaison with care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
- Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
- Develop safety plans for residents and work with the team to de-escalate clients and collaboratively manage crises as they arise.
- Assist in the development and implementation of groups and programs appropriate for residents' needs that foster an inclusive, respectful community.
- Develop and maintain confidential records for each resident according to the mandated schedule, documenting all relevant interventions, assessments, and correspondence with collateral services.
- Collaborate with the Leasing and Compliance team to ensure housing stability.
- Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
- Participate in a robust training program that includes training in evidence-based models to ensure the highest level of service is provided to clients.
- Perform other duties as assigned.
Requirements
- Bachelor's degree from an accredited institution required, preferably in a related field such as social work, sociology, or psychology.
- Possession of a valid Food Handler's License, or the ability to obtain one within six (6) months of hire, is required.
- Minimum of two (2) years of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance use, and/or medical issues.
- Ability to work independently as well as a member of an interdisciplinary team.
- Highly organized with the ability to manage a diverse caseload of clients with varying needs.
- Able to work well under pressure, including in crisis situations, and flexible with work schedule when necessary.
- Track record of proactive, strength-based work with individuals and families.
- Experience with ETO or other electronic case management systems.
- Experience working with evidence-based models, specifically Motivational Interviewing.
- Knowledge of mental health, substance use, or chronically homeless populations.
Skills
- Clinical knowledge
- Working with individuals impacted by mental illness
- Working with individuals impacted by substance use
- Working with individuals impacted by legal issues
- Working with individuals impacted by criminal justice issues
- Working with individuals impacted by medical issues
- Harm reduction approach
- Client-centered, recovery-oriented service plans
- Safety plan development
- Crisis de-escalation
- Record keeping
- Collaboration
- Evidence-based models
- Motivational Interviewing
Location
- Upper West Side, New York, NY
Work Type
- Full-time
Experience Level
- Minimum of two (2) years of experience
Education Level
- Bachelor's degree required
- Master's degree preferred
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was also recognized as a Top 2025 Workplace by City & State New York — a great place to do meaningful work with people who care!
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants.
- Lantern values the diversity of our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.