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About the Role

As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five-star welcomes in our food & beverage outlets. Your role is crucial in shaping the guest experience through attentive yet relaxed service, where personality and professionalism are delivered in equal measures. You will also handle reservation systems, guest inquiries via phone and email, and provide information on pricing, products, and menus.

Responsibilities

Maintain product (food & beverage), menu, operational, and service knowledge.
Understand overall hotel operations to recognize your role in the wider guest experience.
Proactively learn about menu items and service standards.
Ensure consistent service delivery for guests on all visits.
Possess knowledge of Health, Safety, and Hygiene standards.
Demonstrate knowledge of reservation systems and computer software.
Exhibit excellence in spoken and written English for guest communication.
Attend monthly departmental meetings and 1:1s.
Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, Hansom Lounge, and MI+ME.
Maintain a positive, supportive, and on-brand attitude, grooming standard, body language, and tone.
Deliver service to your full potential.
Receive a portion of the service charge from guests for extraordinary service.
Maintain the cleanliness of all F&B equipment and areas.
Carry out other duties as required to ensure proper F&B and hotel operation for a total guest experience.

Requirements

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong understanding of standards and procedures.
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Detail-oriented with a passion for delivering excellence in customer service.

Skills

Product knowledge (food & beverage, menu)
Operational knowledge
Service knowledge
Reservation systems
Computer software
Spoken and written English
Interpersonal skills
Communication skills

Location

St. Pancras

Work Type

Full-time

Experience Level

1 year of experience

Salary/Compensations

Competitive salary

Benefits

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
20% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations.

About the Company

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.