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About the Role

As the strategic leader of Hotel Operations, you will oversee the property’s day-to-day performance and act as General Manager in their absence. You will shape and execute innovative, property-wide strategies that advance operational excellence, enrich the guest experience and co-deliver the hotel’s commercial and business objectives. You will provide inspirational leadership across Front Office, Concierge, Housekeeping, Loss Prevention, St. Pancras Spa, Quality Assurance and Special Projects. Leading an accomplished senior management team, you will foster a high-performance culture defined by collaboration, accountability, quality and continuous improvement. As an influential member of the Hotel Executive Committee, you will help define the hotel’s strategic direction. Partnering closely with the Directors of Food and Beverage and Director of Engineering, you will align operational and commercial leaders behind a shared vision, inspire exceptional performance and drive transformative initiatives across the property. Your leadership will create unforgettable experiences at every touchpoint, empower associates to flourish, deliver outstanding commercial performance and strengthen the hotel’s position as a defining destination in luxury hospitality.

Responsibilities

Oversee the property’s day-to-day performance and act as General Manager in their absence.
Shape and execute innovative, property-wide strategies that advance operational excellence, enrich the guest experience and co-deliver the hotel’s commercial and business objectives.
Provide inspirational leadership across Front Office, Concierge, Housekeeping, Loss Prevention, St. Pancras Spa, Quality Assurance and Special Projects.
Foster a high-performance culture defined by collaboration, accountability, quality and continuous improvement.
Help define the hotel’s strategic direction.
Align operational and commercial leaders behind a shared vision, inspire exceptional performance and drive transformative initiatives across the property.
Create unforgettable experiences at every touchpoint.
Empower associates to flourish.
Deliver outstanding commercial performance.
Strengthen the hotel’s position as a defining destination in luxury hospitality.
Deliver inspirational and visible leadership that engages associates, builds trust and creates a compelling shared vision for success.
Ensure exceptional guest satisfaction through memorable luxury experiences, personalised service and measurable improvement in guest satisfaction scores.
Cultivate a high-performance culture in which leaders are aligned, empowered and accountable for achieving ambitious goals.
Drive operational excellence through disciplined execution, uncompromising quality and continuous improvement.
Foster innovation across the guest journey, introducing distinctive ideas that challenge the status quo and differentiate the hotel within the luxury market.
Achieve strong commercial performance across revenue, profitability, productivity and cost management.
Drive outstanding associate engagement, developing exceptional talent and embodying Marriott’s culture and service vision.
Build trusted relationships with owners and stakeholders, built through transparency, influence and sound commercial judgement.
Represent St. Pancras London and Marriott International within the business and local community.

Requirements

Accomplished luxury hospitality leader with at least eight years of progressive experience in hotel operations.
Experience as Hotel Manager or Director of Operations within a full-service property is preferred.
Knowledge of the UK market is advantageous.
Luxury brand experience and proven commercial and financial acumen are essential.
Strong technical knowledge of hotel operational departments.
Inspirational leadership, with the ability to coach, influence and develop high-performing teams.
Proven commercial and analytical judgement, with the ability to anticipate business trends and deliver measurable results.
Exceptional communication and relationship-building skills across internal and external stakeholders.
Creative and decisive problem-solving capabilities.
Confidence to lead change, challenge convention and introduce new ways of working.
Strong planning, organisation and time-management skills.
A self-motivated, agile and resilient approach, with the ability to thrive in a fast-paced environment.
Fluency in English is essential.
A career history demonstrating progressive growth and consistently exceptional performance.
Flexibility to meet the demands of this dynamic operation.
Ability to commute to the property daily is essential.

Skills

Hotel Operations
Strategic Leadership
Operational Excellence
Guest Experience Enhancement
Commercial Acumen
Financial Acumen
Team Leadership
Coaching
Influence
Team Development
Analytical Judgement
Business Trend Anticipation
Communication
Relationship Building
Problem-Solving
Change Management
Planning
Organisation
Time Management
Agility
Resilience

Location

St. Pancras London

Work Type

Full-time
Onsite

Experience Level

8+ years of progressive experience in hotel operations
Experience as Hotel Manager or Director of Operations preferred

Education Level

Degree in Business Administration, Hospitality Management or a related discipline is preferred.

Salary/Compensations

Competitive salary

Benefits

33 days’ holiday, including Bank Holidays, increasing with service
Annual bonus linked to personal and business performance
Private medical cover
Pension scheme
Life assurance
Annual performance and pay review
Complimentary meals while at work
Dry-cleaning service
Complimentary enrolment in Perks at Work, providing access to a wide range of retail offers and discounts
Marriott Explore discounts on hotel stays, dining and retail across more than 130 countries
Season ticket loan
Cycle to Work scheme
Employee Assistance Programme
Comprehensive training and development opportunities
Awards, recognition celebrations

About the Company

St. Pancras London is an iconic five-star hotel where Victorian grandeur meets contemporary luxury.
Home to 38 opulent Chambers Suites and 207 beautifully appointed guestrooms, the hotel offers refined comfort, exceptional dining and expertly crafted cocktails across its distinctive restaurants and bars.
Guests can retreat to the tranquil St. Pancras Spa or host memorable occasions in elegant event spaces, including the historic Ladies’ Smoking Room.
Perfectly positioned alongside St. Pancras International in the heart of King’s Cross, the hotel is a gateway to extraordinary experiences.
From its magnificent Grand Staircase to its world-class service, St. Pancras London is more than a place to stay. It is a place to belong, grow and become part of an enduring legacy.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.