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About the Role

Our F&B Service Experts create memorable and unique guest experiences by providing a wide range of services, from setting tables to interacting with guests. Success in this role requires maintaining a safe workplace, adhering to company policies, upholding quality standards, and presenting a professional image.

Responsibilities

• Advocate for and maintain exceptionally high standards of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintain cleanliness in all areas of the discipline at all times and advocate this as best practice.
• Proactively learn new menu items, beverage items, and changes in service standards.
• Maintain up-to-date knowledge of company Food Safety Programs and all local, state, and federal regulations.
• Report maintenance issues immediately to appropriate personnel.
• Demonstrate positive, supportive, and on-brand attitude, grooming, body language, and tone at all times.
• Attend monthly departmental meetings and 1:1s.
• Carry out other duties as required by the F&B Management team.

Requirements

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of overall hotel operations is essential.
• L2 Food Hygiene is preferred, and candidates should work towards achieving this if they do not hold a certification.

Skills

• Food & Beverage service
• Menu knowledge
• Beverage knowledge
• Service standards
• Food safety
• Customer service
• Interpersonal skills
• Communication skills

Location

• St. Pancras

Work Type

• Full-time

Experience Level

• Minimum 1 year experience

Education Level

• L2 Food Hygiene preferred

Salary/Compensations

• Competitive salary

Benefits

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations.

About the Company

• Marriott International is dedicated to being an equal opportunity employer.
• The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
• Autograph Collection hotels attract The Individualist, a consumer who uses travel as an opportunity to add to their personal narrative.
• Joining Autograph Collection means joining a portfolio of brands with Marriott International.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.