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About the Role
Our F&B Service Experts create memorable and unique guest experiences by providing a wide range of services, from setting tables to interacting with guests. Success in this role requires maintaining a safe workplace, adhering to company policies, upholding quality standards, and presenting professionally.
Responsibilities
- Advocate for and maintain exceptionally high standards of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintain cleanliness in all areas of the discipline at all times and advocate this as best practice.
- Proactively learn new menu items, beverage items, and changes in service standards.
- Maintain up-to-date knowledge of company Food Safety Programs and all local, state, and federal regulations.
- Report maintenance issues immediately to appropriate personnel.
- Demonstrate positive, supportive, and on-brand attitude, grooming, body language, and tone at all times.
- Attend monthly departmental meetings and 1:1s.
- Carry out other duties as required by the F&B Management team.
Requirements
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of overall hotel operations is essential.
- L2 Food Hygiene is preferred; work towards achieving this if not already certified.
Skills
- Food & Beverage service
- Menu knowledge
- Beverage knowledge
- Service standards
- Food safety
- Customer service
- Communication skills
- Interpersonal skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- L2 Food Hygiene certification preferred
Salary/Compensations
- Competitive salary
Benefits
- Investment in personal development
- Perks and discounts
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
- Pension scheme participation
- Life Assurance coverage
- Annual Performance Review pay adjustments
- Complimentary gym and spa access
- Free meals while at work
- Dry-cleaning service availability
- Complimentary enrolment in BenefitHub
- 20% discount at any of the St. Pancras outlets
- Marriott Discount Card
- Travel ticket season loan
- Cycle to work scheme
- Employee Assistance Programme access
- Comprehensive Training and Development programme participation
- Awards and recognition celebrations
About the Company
- The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
- Marriott International is dedicated to being an equal opportunity employer.
- Marriott International fosters an environment where the unique backgrounds of associates are valued and celebrated.
- Marriott International's greatest strength lies in the rich blend of culture, talent, and experiences of its associates.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.